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The Haven Experience is one that costs a real premium. I was excited by the reviews I read, talking about the Haven butler experience along with the associated Haven Specialty Restaurant. I wondered why Haven residents would buy a dining package if they had their own restaurant. WHAT IS UNSAID is that the restaurant menu NEVER CHANGES except for one special each evening. So one pays a premium for a not so premium experience. The menu has one steak, one chicken, one duck, one shrimp, one beef and one mushroom ravioli dish. A real nightmare if you are vegetarian. EVERY NIGHT. Same with all the other courses (SOUP IS THE WORST - gazpacho or butternut squash). Never saw a lobster or crab anywhere. Shrimp is as fancy as you go and every steak/beef has a sauce - suspect any steak with a sauce, sauce covers up bad meat. Room service food was a higher quality for breakfast than most other lines. Our butler did a great job with our daily snacks and he was worth his weight in gold. Concierge was good. Room had a column in it, rather disconcerting. Along with that the air conditioning seeps out of a large square lighting fixture on the ceiling and hits the sleepers in the face. Combine that with the fact that the tub/shower is extremely tall. A bit difficult getting in and out if you have had knee surgery. Skip the wine experience lunch, most of the people who were there did not get to drink wines 4 and 5 with the course they went with, because the actors told them to hold off and they had to eat because the food was getting cold. My overall most unfavorite experience, night 2 asking for prime rib to be delivered to table in the Haven restaurant arrived with a very cold potato and corn on the cob. Restaurant manager said "But we had to bring it up from floor 6 to 16". Heard of foil or a microwave?

The Haven Experience or Not

Norwegian Getaway Cruise Review by kswald

Trip Details
  • Sail Date: January 2015
  • Destination: Eastern Caribbean
  • Cabin Type: The Haven Courtyard Penthouse with Balcony
The Haven Experience is one that costs a real premium. I was excited by the reviews I read, talking about the Haven butler experience along with the associated Haven Specialty Restaurant. I wondered why Haven residents would buy a dining package if they had their own restaurant. WHAT IS UNSAID is that the restaurant menu NEVER CHANGES except for one special each evening. So one pays a premium for a not so premium experience. The menu has one steak, one chicken, one duck, one shrimp, one beef and one mushroom ravioli dish. A real nightmare if you are vegetarian. EVERY NIGHT. Same with all the other courses (SOUP IS THE WORST - gazpacho or butternut squash). Never saw a lobster or crab anywhere. Shrimp is as fancy as you go and every steak/beef has a sauce - suspect any steak with a sauce, sauce covers up bad meat.
Room service food was a higher quality for breakfast than most other lines. Our butler did a great job with our daily snacks and he was worth his weight in gold.
Concierge was good.
Room had a column in it, rather disconcerting. Along with that the air conditioning seeps out of a large square lighting fixture on the ceiling and hits the sleepers in the face. Combine that with the fact that the tub/shower is extremely tall. A bit difficult getting in and out if you have had knee surgery.
Skip the wine experience lunch, most of the people who were there did not get to drink wines 4 and 5 with the course they went with, because the actors told them to hold off and they had to eat because the food was getting cold.
My overall most unfavorite experience, night 2 asking for prime rib to be delivered to table in the Haven restaurant arrived with a very cold potato and corn on the cob. Restaurant manager said "But we had to bring it up from floor 6 to 16". Heard of foil or a microwave?
kswald’s Full Rating Summary
Enrichment Activities
Value For Money
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Dining
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Entertainment
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Cabin Review

The Haven Courtyard Penthouse with Balcony
Cabin H5 16104
Room had a column in it, rather disconcerting. Along with that the air conditioning seeps out of a large square lighting fixture on the ceiling and hits the sleepers in the face. Combine that with the fact that the tub/shower is extremely tall. A bit difficult getting in and out if you have had knee surgery.
Deck 16 Suite Cabins