The Haven Experience is one that costs a real premium. I was excited by the reviews I read, talking about the Haven butler experience along with the associated Haven Specialty Restaurant. I wondered why Haven residents would buy a dining package if they had their own restaurant. WHAT IS UNSAID is that the restaurant menu NEVER CHANGES except for one special each evening. So one pays a premium for a not so premium experience. The menu has one steak, one chicken, one duck, one shrimp, one beef and one mushroom ravioli dish. A real nightmare if you are vegetarian. EVERY NIGHT. Same with all the other courses (SOUP IS THE WORST - gazpacho or butternut squash). Never saw a lobster or crab anywhere. Shrimp is as fancy as you go and every steak/beef has a sauce - suspect any steak with a sauce, sauce covers up bad meat.
Room service food was a higher quality for breakfast than most other lines. Our butler did a great job with our daily snacks and he was worth his weight in gold.
Concierge was good.
Room had a column in it, rather disconcerting. Along with that the air conditioning seeps out of a large square lighting fixture on the ceiling and hits the sleepers in the face. Combine that with the fact that the tub/shower is extremely tall. A bit difficult getting in and out if you have had knee surgery.