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We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again and never again on the Constellation. To start with it's an old ship with a recently refitted (aqua class). We always travel aqua class as we primarily enjoy dining in Blu. The Blu restaurant on the Constellation is an after thought and was therefore squashed in to a very small space on the ship, too small to accomadate all aqua class passengers. On several occasions we had to queue and wait for a table. The restaurant itself has it's tables so close together you may as well be dining on one long table and not individual tables. It was very claustrophobic, and we felt rushed. Especially on Christmas Eve when it was clear the staff wanted us all gone so they could enjoy their own party in that restaurant!! The atmosphere was dull and matter of fact, not a party hat or party popper in sight!! Guest relations on this cruise were abysmal. They were disinterested in helping and again we were felt to be an inconvenience to them. On Christmas Day, we purchased an internet package at a pricey cost of $81 for the sole purpose of either face timing or skypeing home, when we couldn't connect, my husband rang guest relations and they said it was working fine but a bit slow so 'be patient'!! When we still couldn't connect after 45 mins we went to the ilounge only to be informed that it had been disabled as the signal was poor. We had to fight very hard to get any form of refund, eventually we were refunded $40, a lot less than was was left unused. We also took advantage of booking celebrity transfers to MIA airport, on the information sheet we were informed that we needed bag tags 'green no 15', we were given different tags so rang guest relations, who promised to send the correct ones. When they didn't arrive (and we getting close to having to put our bags outside our door) we rang again twice - nothing happened, so went down and collected them ourselves. On return to our cabin at 10.55pm we were given 10 new tags!!! The food was OK, have had much better on other celebrity cruises. Cleanliness was lacking. Our cabin was beautifully cleaned, but the balcony didn't get a look in. We had to clean it ourselves. Overall we have had some truly beautiful celebrity cruises and have never ever felt the need to write a review. This time however it was a very different story. It was made quite clear that the passengers were actually an inconvinence and they just wanted us on and off again. Whether this was because it was only 5 nights we are not sure. Especially being Christmas, we were looking for a little extra happy atmosphere, but were left totally let down and now looking forward to trying a different cruise line

OUR WORST CRUISE EVER!!

Celebrity Constellation Cruise Review by Loobester

Trip Details
  • Sail Date: December 2014
  • Destination: Western Caribbean
  • Cabin Type: Aqua Class Balcony
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again and never again on the Constellation.
To start with it's an old ship with a recently refitted (aqua class). We always travel aqua class as we primarily enjoy dining in Blu. The Blu restaurant on the Constellation is an after thought and was therefore squashed in to a very small space on the ship, too small to accomadate all aqua class passengers. On several occasions we had to queue and wait for a table. The restaurant itself has it's tables so close together you may as well be dining on one long table and not individual tables. It was very claustrophobic, and we felt rushed. Especially on Christmas Eve when it was clear the staff wanted us all gone so they could enjoy their own party in that restaurant!! The atmosphere was dull and matter of fact, not a party hat or party popper in sight!!
Guest relations on this cruise were abysmal. They were disinterested in helping and again we were felt to be an inconvenience to them. On Christmas Day, we purchased an internet package at a pricey cost of $81 for the sole purpose of either face timing or skypeing home, when we couldn't connect, my husband rang guest relations and they said it was working fine but a bit slow so 'be patient'!! When we still couldn't connect after 45 mins we went to the ilounge only to be informed that it had been disabled as the signal was poor. We had to fight very hard to get any form of refund, eventually we were refunded $40, a lot less than was was left unused.
We also took advantage of booking celebrity transfers to MIA airport, on the information sheet we were informed that we needed bag tags 'green no 15', we were given different tags so rang guest relations, who promised to send the correct ones. When they didn't arrive (and we getting close to having to put our bags outside our door) we rang again twice - nothing happened, so went down and collected them ourselves. On return to our cabin at 10.55pm we were given 10 new tags!!!
The food was OK, have had much better on other celebrity cruises. Cleanliness was lacking. Our cabin was beautifully cleaned, but the balcony didn't get a look in. We had to clean it ourselves.
Overall we have had some truly beautiful celebrity cruises and have never ever felt the need to write a review. This time however it was a very different story. It was made quite clear that the passengers were actually an inconvinence and they just wanted us on and off again. Whether this was because it was only 5 nights we are not sure. Especially being Christmas, we were looking for a little extra happy atmosphere, but were left totally let down and now looking forward to trying a different cruise line
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