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Explorer of the Seas Review

4.5 / 5.0
Editor Rating
1968 reviews
12 Awards

Shame on RC: Very Disappointed

Review for Explorer of the Seas to the Eastern Caribbean
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6-10 Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2014
Cabin: Junior Suite
Traveled with children

As an avid family cruiser, this being number 10 our family had high expectations as this was our first Royal Caribbean cruise and New Years cruise. First let me say that the weather and the intinerary were great and as the Captain said, "with weather like this, it makes everyone want to be a sailor". Could not have planned the weather any better. With that being said, this will be my last Royal Caribbean cruise as there are just too many out there to become a loyalest, spend the kind of money that we did and receive sub-par food & service, and down right poor management of people. Food on this ship was aweful!! The choice of food was non-existent as they served the exact menu for lunch and breakfast everyday (9 days), with very poor presentation. Dinner was fair, as I guess this helped me lose weight on this cruise (my first time for that). No midnight buffet... never heard of such a thing. Our main servers in the dining room were great and treated us well. Our room steward was awesome as well, who was wonderful on my daughters 19th birthday (decorated room). Laberdee, Haiti which was a great stop and we had an awesome time until we became hungry. I never heard of a cruise ship running out of food on the third day, as the lunch buffet shut down before 1pm. The availble areas for food choice was almost non-existing except the grill area and a small single pizza & dessert counter on the promenade deck. Refreshment As for cleaning up ship, very disappointing again. DIRTY LINENS - Towels stained, dining room table clothes stained, terrible. Champagne glasses in the elevator from the evening at noon the next day, deck 11 (pool area) food, ice cream, spilled drinks not cleaned up regularly (walking in sticky gross food). Dishes in hallways all day. Service on deck by pool non-existent. Other cruises by the end of the first day our server knew our folio number by heart. If I was asked if I needed something on deck 6 times all week it was a lot. I understand that this ship is scheduled for re-hab in March, but no excuse to send in the JV team for a premium New Years event and cruise. (that's how we felt). And New Years Eve not a formal night???? We traveled with family and we had a good time, just very disappointed because we heard so many good things about RC, and that the other lines we traveled on will seem like a low budget ferry line, unfortunately the total opposite happened. For all you Royal Carribean Loyalest's out there, you are missing out on a lot, you have been brainwashed. Try something new and refreshing, you will not be disappointed.

Lastly, and I hope someone from the cruiseline reads this, absolutely safety hazard during disembarkation. A total cluster mess. They basically put three thousand people and their luggae in a non A/C warehouse with NO DIRECTION or STAFF to help. I was traveling with my elderly parents who are both handicap but mobile, and put our family in a very dangerous and unsettling situation due to the in inadequacies of management of disembarkation. Their number system is for the birds and will hurt someone if this is not re-visited. The excuse that this was a new building and we are working on this, is the poorest excuse for a manager. You put lives in danger, and some one should be held responsible.

Cabin Review

Junior Suite

Cabin JS

Room was good. Ship is aging, but room met our needs.

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