Norwegian Spirit Review

4.5 / 5.0
2,124 reviews

Wonderful Holiday but spoilt by money grabbing NCL

Review for Canary Islands Cruise on Norwegian Spirit
User Avatar
gail2912
2-5 Cruises • Age 50s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Dec 2014
Cabin: Balcony
Traveled with children

I booked this holiday as a treat for my family and parents. The cabins were clean and maintained to a high standard every day. We ate at 3 of the surcharge restaurants The Steakhouse, Cagney's, we had a great meal and left feeling incredibly full, The Italian was very nice, Everyone enjoyed the Teppanyaki the food was great & the Chef was very entertaining. The Windows & Garden restaurant served a very good selection and to a high standard. We could not fault any of the restaurants on board. The evening entertainment was varied and very good. However we purchased the Unlimited Drinks Package which just lead to the fiasco that is the bar service. In a party of 8 every drink has to be individually signed for, you then get 8 receipts which you then have to find yours, generally in low lighting and sign, your card is also removed, you wait forever to get it back. We then discover that every drink , that has an inflated price anyway has a port tax when you are in a port, which NCL forgot to inform us. You cannot purchase water on the ultimate package which is $5.85 a bottle nor bottle of wine which is around $30 a bottle. There is a service charge of $12 per person per day which is $96 per day which is a whooping $960 in service charges. We could have gone on another holiday for that money. I do not mind tipping but that was ridiculous. We purchased an internet package it is highlighted you have to log out off, which we were told after we had lost all our allocated minutes you need to actually turn OFF your phone to do this. This lead to countless visits to the internet suite. On our final day we spent nearly two hours querying the list of charges along with an endless queue of fellow passengers with the same issues. Having cruised several times with large & small cruise liners I would not use NCL or any other American based cruised ship again, which is a shame as the ship, staff & food was great, it was just spoilt by the barrage of ways to inflate and charge on what was already an expensive holiday.

Cabin Review

Balcony

Cabin BD

Nice Balcony Cabin Mid Ship . Our Cabin steward was very friendly and kept the cabin maintained to a high standard.

previous reviewnext review

Find a Norwegian Spirit Cruise from $699

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.