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This review needs to begin before we boarded the ship. A little over 2 weeks before our sail date, we found out that the Silhouette was having engine problems and that they needed to skip their stop in San Juan on the 12/7 sailing. I immediately went to look on the internet and of course I found dozens of articles and reviews indicating that the problems had begun in July while the ship was still overseas. I found out that they were missing stops or shortening them because the ship was not allowed to go more than 17 knots per hour. We called Celebrity and spoke to several people all of whom either didn't know what we were talking about or assured us that there would be no changes to our itinerary. Of course when we checked in, we were handed a piece of paper that said all of our port stops would be shortened. Having booked some shore excursions independently, we now needed change our plans on each of the islands. This was only the beginning. Even the revised schedule was wrong, as we arrived even later at both Grand Cayman and Labadee. The revised schedule indicated a Labadee arrival of 11:30. At 11:45, they announced that we had arrived, but that they needed another 45 minutes to get the provisions to the island. It turned out that we hadn't actually reached the dock yet. They told us to wait in public areas. They kept repeating the announcements because people were filling up decks 2 and 3 like cattle ready to stampede. At about 12:30 they finally allowed us to get off the ship which took an extremely long time because we actually waited in a public area. They advertise themselves as "Modern Luxury" and try to sell you on their service. Our experience was anything but luxury and the service was substandard. I need to point out that this was our third Celebrity cruise, and the service has deteriorated dramatically. They have clearly decreased the number of staff on board. Bartenders were non-existent at dinner. We needed to give our drink orders to the waiter (who already had plenty to do without being saddled with that task). The band only played 30 minutes a day at the pool. They started closing down the morning buffet well before the scheduling closing each day. They were often slow to clean off the tables at the buffet as well. They have also cut back on the quality of the food. During our previous cruises with Celebrity, we found the food to be exceptional. On this cruise, it was barely edible. The best food on the ship was at the Mast Grill. It's pretty sad when the best food on a ship is the hamburgers. Celebrity basically tried to hide that fact they were having engine problems. A well run company that cares about their passengers, would have let us know well in advance about the problems, apologized, and explained that they would do their best to give us the a great cruise. A small OBC as goodwill would have gone a long way. Instead they chose to try to hide the problem and felt no need to apologize or compensate their CUSTOMERS!  

Extremely Disappointed Elite Member

Celebrity Silhouette Cruise Review by Bowwow

Trip Details
This review needs to begin before we boarded the ship. A little over 2 weeks before our sail date, we found out that the Silhouette was having engine problems and that they needed to skip their stop in San Juan on the 12/7 sailing. I immediately went to look on the internet and of course I found dozens of articles and reviews indicating that the problems had begun in July while the ship was still overseas. I found out that they were missing stops or shortening them because the ship was not allowed to go more than 17 knots per hour. We called Celebrity and spoke to several people all of whom either didn't know what we were talking about or assured us that there would be no changes to our itinerary. Of course when we checked in, we were handed a piece of paper that said all of our port stops would be shortened. Having booked some shore excursions independently, we now needed change our plans on each of the islands. This was only the beginning.
Even the revised schedule was wrong, as we arrived even later at both Grand Cayman and Labadee. The revised schedule indicated a Labadee arrival of 11:30. At 11:45, they announced that we had arrived, but that they needed another 45 minutes to get the provisions to the island. It turned out that we hadn't actually reached the dock yet. They told us to wait in public areas. They kept repeating the announcements because people were filling up decks 2 and 3 like cattle ready to stampede. At about 12:30 they finally allowed us to get off the ship which took an extremely long time because we actually waited in a public area.
They advertise themselves as "Modern Luxury" and try to sell you on their service. Our experience was anything but luxury and the service was substandard.
I need to point out that this was our third Celebrity cruise, and the service has deteriorated dramatically. They have clearly decreased the number of staff on board. Bartenders were non-existent at dinner. We needed to give our drink orders to the waiter (who already had plenty to do without being saddled with that task). The band only played 30 minutes a day at the pool. They started closing down the morning buffet well before the scheduling closing each day. They were often slow to clean off the tables at the buffet as well.
They have also cut back on the quality of the food. During our previous cruises with Celebrity, we found the food to be exceptional. On this cruise, it was barely edible. The best food on the ship was at the Mast Grill. It's pretty sad when the best food on a ship is the hamburgers.
Celebrity basically tried to hide that fact they were having engine problems. A well run company that cares about their passengers, would have let us know well in advance about the problems, apologized, and explained that they would do their best to give us the a great cruise. A small OBC as goodwill would have gone a long way. Instead they chose to try to hide the problem and felt no need to apologize or compensate their CUSTOMERS!
 
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