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Celebrity Summit Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,435 Reviews

Great Staff on Old Ship

Celebrity Summit Cruise Review by StargateBabe

0 people found this helpful
Trip Details
  • Sail Date: Dec 2014
  • Destination: the Eastern Caribbean
  • Cabin Type: Deluxe Ocean View with Balcony 2A

We did back to back weeks during Christmas/New Year's 2014-2015 in the Caribbean out of San Juan. We had been on the Summit before. Somehow, the ship's infrastructure has declined considerably. The plumbing was malfunctioning continually, creating a pervasive odor on many decks. While we had a good time and enjoyed ourselves, we have to remark that this ship needs extensive refurbishment.

The staff was usually great. However, the wait staff in the main dining room needs polish and additional training. Rarely did we have a complete set of flatware and glassware. Although they were eager to please, it seemed that setting a table is beyond their training. Other than a dinner fork or salad fork, we rarely got the correct implement on the first try: example- no cocktail forks for the shrimp cocktail without delays until they could find one upon request. And while that may seem trifling, not getting a teaspoon for the coffee without asking is irritating. Getting a paper cup of espresso from the coffee bar at dinner because the coffee bar would not let its china cups into the dining room was hilarious. Nor could the waiter envision taking a dining room cup to be filled at the coffee bar. Having to ask for a steak knife for steak was a chore. Reaching across a table to refill a water glass rather than walking around to fill it was interesting table etiquette. Having to get up and ask for coffee refills or raising one's hand because the staff will not check if you want a refill ...every single meal ....was not understandable. Not the end of the world, but...Sorry, that is not fine dining.

We did an African safari in tented camps where the Masai managed to set the table correctly and served beautifully. So why not a cruise ship?

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Cabin Review

Deluxe Ocean View with Balcony 2A

The cabin was spacious but the bathroom needs refurbishment. The shower tile grout showed black mold.

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