1. Home
  2. Cruise Reviews
  3. Brilliance of the Seas
In 2013, we sailed on RCCL with the Freedom of the Seas for New Year's Eve and had a wonderful experience. Therefore, we booked the Brilliance of the Seas for New Year's this year and invited additional family members. The result was a disappointment and we have ranked this our worst cruise of 13. I really hate being so down, but this just didn't meet expectations although most crew were working very hard. First some of the great things - The ladies playing classical music in the Centrum were very good, the guitarist in the Schooner lounge was out of this world and Clark in the pub next to the casino was very funny and enjoyable. Also, cha cha lesson in Centrum was very well done. Also, the chef for the chef's table was extremely personable. That is not worth the $7K spent. That concludes what was right with this cruise and they saved the day. The ship was noisy and overcrowded compared to the other 12 or 13 cruises we have taken on several different lines previously, many during holiday periods. The interior of the ship just seemed shabby and not quite clean even though it was clean, just cheap. The furniture in the stateroom was chipped and the room very small. Bed okay, shower pours out into bathroom floor due to poor design. The food was mediocre even though we spent 4 of 5 nights at specialty restaurants. Chops is over-priced for steak quality. We all had intestinal problems after eating in the Italian. Yes, it was that restaurant for certain. A couple of really big problems - holding my luggage because security believes I might have alcohol is treating me like I am in high school. First, I am 54 so this is only a revenue policy and second, the offending item was Murad toner and if I drank it, I would go blind as it states on the label - denatured alcohol is the base. I really do not need to pay to be treated without respect and it is not acceptable. No message from security (as Princess did one time when my husband had a questionable item). I thought my luggage had been left in port. The staff acted extremely stressed everywhere as it was clear to us they had to meet their revenue targets (including signs posted where we could view them). This was a stressed staff focused on revenue targets cruise. Yuch.... If this is the direction of cruising which I have loved, count me out. There are so many things that were wrong - rude purser desk staff, lack of activities, cleanliness, food terrible, not abiding by the 2 for 1 wine by the glass for our RCCL status, slow internet, not making ports on schedule, arriving in Tampa at 3 am and being awakened by train whistles and lights from port, captain unavailable during New Year's Eve Party. All items are little, but it just kept adding up. I would not recommend this ship. A complete switch from previous cruises on Jewel and Freedom which were delightful. And, fuel costs are down so really quite paid enough.

New Year's Cruise

Brilliance of the Seas Cruise Review by ddpe

Trip Details
In 2013, we sailed on RCCL with the Freedom of the Seas for New Year's Eve and had a wonderful experience. Therefore, we booked the Brilliance of the Seas for New Year's this year and invited additional family members. The result was a disappointment and we have ranked this our worst cruise of 13. I really hate being so down, but this just didn't meet expectations although most crew were working very hard.
First some of the great things - The ladies playing classical music in the Centrum were very good, the guitarist in the Schooner lounge was out of this world and Clark in the pub next to the casino was very funny and enjoyable. Also, cha cha lesson in Centrum was very well done. Also, the chef for the chef's table was extremely personable. That is not worth the $7K spent.
That concludes what was right with this cruise and they saved the day. The ship was noisy and overcrowded compared to the other 12 or 13 cruises we have taken on several different lines previously, many during holiday periods. The interior of the ship just seemed shabby and not quite clean even though it was clean, just cheap. The furniture in the stateroom was chipped and the room very small. Bed okay, shower pours out into bathroom floor due to poor design.
The food was mediocre even though we spent 4 of 5 nights at specialty restaurants. Chops is over-priced for steak quality. We all had intestinal problems after eating in the Italian. Yes, it was that restaurant for certain.
A couple of really big problems - holding my luggage because security believes I might have alcohol is treating me like I am in high school. First, I am 54 so this is only a revenue policy and second, the offending item was Murad toner and if I drank it, I would go blind as it states on the label - denatured alcohol is the base. I really do not need to pay to be treated without respect and it is not acceptable. No message from security (as Princess did one time when my husband had a questionable item). I thought my luggage had been left in port.
The staff acted extremely stressed everywhere as it was clear to us they had to meet their revenue targets (including signs posted where we could view them). This was a stressed staff focused on revenue targets cruise. Yuch.... If this is the direction of cruising which I have loved, count me out. There are so many things that were wrong - rude purser desk staff, lack of activities, cleanliness, food terrible, not abiding by the 2 for 1 wine by the glass for our RCCL status, slow internet, not making ports on schedule, arriving in Tampa at 3 am and being awakened by train whistles and lights from port, captain unavailable during New Year's Eve Party. All items are little, but it just kept adding up. I would not recommend this ship. A complete switch from previous cruises on Jewel and Freedom which were delightful. And, fuel costs are down so really quite paid enough.
ddpe’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Royal Caribbean Brilliance of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin
Small stateroom that has seen better days. Closet and bathroom doors open into each other. Balcony shaded with 2 chairs and table suitable for dining. Bed was good for cruise ship.
  Brilliance of the Seas Deck Plans