We were so disappointed in our cruise with Thomson at Christmas 2014 around the Canary Islands. We have cruised many times with Thomsons, last Christmas was great on the Celebration, but this year was a shambles. We were on the Majesty a year last February when 5 crew members were killed, (so we know the ship) as you can imagine this was very upseting for us at the time. However I can only sing the praises of Thomson in dealing with us as passengers then. Our evacuation of the ship was done with military procedure, representatives from our home area were flown over to the ship to aid us to understand what was to happen. This was a very thoughtful endeavour to reassure the passengers. This is Thomsons at its best and the one we know and love.
Unfortunately this year it felt as if someone had lifted the ship up, shook it, dropped it, and it all fell back wrong. There was so many things we were not happy with we do not know where to start.
We will try to list what was not right about this cruise???
* our flight.. not that impressed with Thomson planes and the new way of having to print off our own boarding passes. This leads to having to pay for seat that suit us.
* we landed in Gran Canaria at 5pm did not leave the airport until 7pm ( we had left home at 8am)
when we got on board no one seemed to know where our 'boat drill' was to be held, we were sent every where only to be told not here. this was not good after a long delay at the airport of 2 hours waiting for our laggage to be recovered ( Thomson plane)
* £15 per week for the safe, not good
*then a bit of food on deck 10 not good, too tiered to complain.
*the cabins were small and tired, the towels were old grey and threadbare
* weather bad to start ( not Thomsons fault) got better latter in the week.
* there were plenty of sunbeds available if you were prepared to help yourself and find a sunny spot on deck. usually the sunbeds are waiting for you but on the Majesty they are stacked high and not easy to get at, and we are 68 and 66 years old and arthritic.
* there was no shuttle service available and for somewhere like Funchal its a long walk into the centre and we both suffer from arthritise.
* because the facilitis are old, the cleanliness was hard to maintain There was a bout of Norovirus on board a lot went down with it. The public toilets were old with broken waste pipes. There was no sanitiser available either inside or outside the toilets different to other ships we have been on.
* the food was poor not much choice and not hot, Christmas Gala Dinner was not much better did not feel special.
*the cabins were small and tired. The towels were grey and grubby. and the room smelled odd.
* the cruise was a total waste of money, and being Christmas it was not cheap.
*the staff lacked interest, and on occasions, quite rude. We asked the head waiter, in one of the restraunts one night, if we could have a table for two, we thought he was quite rude telling us, why don't we sit with others and make friends. We have family and freinds a plenty at home, this particular night, we just wanted some peice and quiet with some quality time together. How dare he dictate to us what we should do and make us think we were being awkward.
* there did not seem to be any organisation or management. One hand does not know what the other one is doing half the time.
* we were in cabin 3045 and the cabin staff were very good concidering what they had to work with, our dog has better towels, but the staff kept changing them.
* entertainment was average. However the MOULIN ROUGE was very good but the Beatles were terrible. The comedian was good but we are elderly not suitable for the younger passengers.
* I could go on with this list, but the Majesty has had enough of my time. best thing to do with this ship is to scrap it.
* we are suppose to go on a Thomson cruise again to the Caribbean in April 2015, and however we have only put a small deposit down so far, and before we part with more money, we require a satisfactory answer to this complaint.
Yours Truly Mr & Mrs I Watkin