We were also on this I'll fated cruise. Embarkation was OK. Our balcony cabin looked lovely until we saw the toilet. Hence we had to clean it ourselves to remove the remnants under the seat from the last passengers, not a great start for a 5* ship. We found the maître'd rude as it didn't fit into his plans when we asked for a table for 2 for lunchtime in the Brittania restaurant after receiving bad news that we were in fact not docking anywhere. We would never had gone on this trip if we had been given the choice. Apparently we were never going anyway, some staff had said the ship had technical diificulties and they wanted to get to Southampton a day earlier to fix this in time for the next big Xmas cruise, The excuse from the Captain was bad weather!!!! Hmmm. We saw P&O/Brittany ferries passing us regularly!! The food in the evening was poor either cold or the meat was grizzly, most worryingly was young kids and babies were near us on the late 2nd sitting making loud noises or crying!! Weve been cruising for years and have never seen this before. The wine waiter was rude. I asked for the cheaper merlot, he explained I should stick to the expensive one or even get that bottle, when I asked why he said the cheaper wine was a pain for him to get as he would have to make a big effort and go to the bar!!!! Why do these people get 15% gratuity??? By the way I suggested I would get my own drink if it was too much for him after all it was on the wine list he had given me!!!! Sadly after being stuck bobbing about on the English channel was making all of us stir crazy sad and very unhappy. At least we saw Dover the Dover again and maybe the coast off Cornwall. The Captain hardly communicated with anyone, I think the offer of 75$ pp to make it up to us was awful. The ship docked a day earlier and it was so sad seeing hundreds of people desperate to get off all with their suitcases. Do not use Parking4cruises they never answered anyone's calls or emails as they had our car we were forced to stay onboard. I so wanted to get off I had to stay on this ghost ship. Our table had gone so I just sat in my cabin crying it was that miserable. To add insult to injury, when I got home a few days a later I saw a rogue translation taken for 20$ on my credit card? I telephoned Cunard who managed to contact the ship and guess what it was a mistake!!!! How many others have they done this to? A few pounds here and there is theft. I got a refund within a day when I mentioned it was really a form of theft as it was taken off me on 24 Dec I wasn't onboard! The ship docked on 22nd???? Sadly we will not come back, their Queen Mary was better. We are awaiting to hear from Cunard.
Cabin dirty dust everywhere and toilet and balcony dirty!!