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Queen Mary 2 (QM2) Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,342 Reviews

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Queen Mary 2 (QM2) Cruise Review by jqm2c

1 people found this helpful
Trip Details
  • Sail Date: Nov 2014
  • Destination: Canary Islands
  • Cabin Type: Balcony, sheltered

Following a 12 night trip on the Queen Mary 2 to the Canary Islands my wife and I feel impelled to express our concern about falling standards on Cunard's flagship. This was our fifth trip on the QM2 and we feel that the ambience of the ship has deteriorated from five to three-star.

We twice had to summon a plumber when the flush mechanism failed on our cabin toilet, the second time as my wife was preparing for the final formal evening of the cruise. We had to miss the special dinner as a result.

Nothing was done about an intermittent fault in the ceiling down-lighters. They periodically switched themselves off, then on again.

We complained about the lack of carpet cleaning and were informed that this was because of a minor Norovirus outbreak although we fail to see the link with a stomach bug.

We had to repeatedly wash our cabin drinking glasses and request that clearing crockery and dirty glasses should be an automatic part of cabin cleaning.

Bedlinen was not changed often enough for a 12-night voyage.

We were disappointed with the updated navigational details given on Channel 41 of our cabin TV. These are difficult to follow for the layman. Previous graphics showing the progress of the voyage, wave height etc, were excellent.

Contacting 24-hour room service was difficult. The number frequently rang without reply or went to a recorded message to "try again later". We understand that the cruise was fully booked but this failed to meet the high standards we have always appreciated.

We found that espresso coffee was no longer available from room service. In its place we were served strong "stewed" ground coffee. I also noted economising in the Britannia restaurant when I was served a Grand Marnier soufflé that lacked spirit.

Because of the Norovirus outbreak staff were serving in the self-service area. In the evenings, the dessert section was at the rear of a taped off stand. Staff had to be asked to explain what they were. Several spoke heavily accented English making communication difficult to follow. Surely a menu of desserts could have been placed where passengers could make a choice.

The graciousness we expect on a Cunard cruise was sadly lacking on occasion. The company sadly need to raise its sights.


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Cabin Review

Balcony, sheltered
Cabin BD 6122

We twice had to summon a plumber when the flush mechanism failed on our cabin toilet, the second time as my wife was preparing for the final formal evening of the cruise. We had to miss the special dinner as a result. Nothing was done about an intermittent fault in the ceiling down-lighters. They periodically switched themselves off, then on again. We complained about the lack of carpet cleaning and were informed that this was because of a minor Norovirus outbreak although we fail to see the link with a stomach bug. We had to repeatedly wash our cabin drinking glasses and request that clearing crockery and dirty glasses should be an automatic part of cabin cleaning. Bedlinen was not changed often enough for a 12-night voyage.


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jqm2c
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