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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1200 reviews
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Review for Queen Mary 2 (QM2) to Canary Islands
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jqm2c
First Time Cruiser • Age 70s

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Additional details

Sail Date: Nov 2014
Cabin: Balcony, sheltered

Following a 12 night trip on the Queen Mary 2 to the Canary Islands my wife and I feel impelled to express our concern about falling standards on Cunard's flagship. This was our fifth trip on the QM2 and we feel that the ambience of the ship has deteriorated from five to three-star.

We twice had to summon a plumber when the flush mechanism failed on our cabin toilet, the second time as my wife was preparing for the final formal evening of the cruise. We had to miss the special dinner as a result.

Nothing was done about an intermittent fault in the ceiling down-lighters. They periodically switched themselves off, then on again.

Cabin Review

Balcony, sheltered

Cabin BD

We twice had to summon a plumber when the flush mechanism failed on our cabin toilet, the second time as my wife was preparing for the final formal evening of the cruise. We had to miss the special dinner as a result. Nothing was done about an intermittent fault in the ceiling down-lighters. They periodically switched themselves off, then on again. We complained about the lack of carpet cleaning and were informed that this was because of a minor Norovirus outbreak although we fail to see the link with a stomach bug. We had to repeatedly wash our cabin drinking glasses and request that clearing crockery and dirty glasses should be an automatic part of cabin cleaning. Bedlinen was not changed often enough for a 12-night voyage.

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