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I took cruise on the “Quantum of the Seas” from Bayonne, NJ. (Dec 22- Dec 27, 2014). Being a Loyal customer to Royal Caribbean I wanted to love this new Quantum of the Seas Ship that just came out as it was promoted as being hi-tech and all (this is my 10th cruise with RCCL and being an Emerald member), and I expected a lot of the Personal Quality Service that I had received as on the previous RCCL ships before. I always choose RCCL because of their exceptional personal quality of service, food/dining and shows. To my dismay, this ship really let my entire family down with regards to the dining and service and onboard activities. It is quite disappointing, as we paid a lot for a Holiday cruise and was looking forward to a stress-free enjoyable cruise. This ship really turned us off, that we are considering other cruise lines for the near future and will not recommend anyone for dynamic dining settings on RCCL. It seems to be a lot of Marketing Hype with regards to hi-tech on Quantum, but RCCL needs to remember that their brand name/equity is built on Quality of Service (Customers) which this shipped failed drastically from my point of view. Plus it did not even get close to meeting RCCL’s vision listed which says: “Anchored in Excellence” (We always provide service with a friendly greeting and a smile. We anticipate the needs of our customers. We make all effort to exceed our customers' expectations….) these were my expectations when cruising with RCCL. Below are my comments on this cruise: 1. Online Reservations (Dining/Shows) from home: • As this is required. This was the most stress-full as it took me 2 months to be able to arrange and getting the required dining time and shows. Reservations may show that the time-slot is available but when proceeding thru the screens it was not. This really ought to be corrected. I do understand trying to give flexibility but it really should be a stress-free vacation from the start. I work in a hi-tech industry and quality test engineer professional and see holes in the systems. 2. Port Check-in: • Online check-in is supposed to enhance quick-check-in at the port. There was no communications or signs from up-front with regards to seeking someone in a light blue sweater for check-in. • Several counters are set-up for different issues, but we found that the credit card counter was servicing like check-ins with picture taking etc. We stood in-line for the credit card counter to get the credit card change due to an issue we encounter before the trip and there were only 2 families before us. We were in-line for 40 min. before we were able to get the credit card changed as the first family ahead of us was doing check-ins and more instead of just credit card. 3. Restaurant Reservation/Service: • The dynamic dining on Quantum is one of our worst experiences we have ever had. We have been on previous 9 cruises with RCCL. It failed drastically to meet Quality of personalized service that RCCL is known for. • Dirty dishes were left on table for 20 min or more and not cleared up immediately due to lack of staff • Waitstaff did not show personalized service during the first 4 nights which is basically more than 1/2 of the cruise time due to lack of staffing. • Waitstaff (Lucilo at American Icon Grill during our first time dining there) told us to serve our wine ourselves and when I ordered surf & turf because of a screw up was given a Turkey dinner. Needless to say this is not the service we expect from RCCL. • Day 2: Silk reservation had a delay but staff did not inform line that there has been a delay by how much time. They ran out of certain beers and food on the menu. • Menu offered in these specialty restaurant are really a lower quality food types vs the traditional dining on RCCL ships with the exception of “The Grande” and “Chic”. • Using tablets for ordering takes away personal service interactions with customers. Comment: It was only by the 4th dining night that we started to see improvement in service, but by then it was past half-way in our entire cruise already. 4. Windjammer buffet: • Food selection was more Indian spice geared and quality is lower than other windjammer of other RCCL. • Tables were not cleared as there was lack of staff • Washing of hands prior to entering dining area was not re-enforced. 5. Stateroom: • Being an Emerald Member I expected robes in our room instead of asking for it at arrival • Expected the stateroom to have tissue box instead of asking for it. • Pillows did not smelled like fresh and clean • Stateroom attendant did not even introduce themselves and welcome us on-board. • No announcement inside stateroom • Stateroom much smaller with sofa bed pulled out no room to walk - no living room space. 6. On-board Activities: • iFly (Ripcord) activity - it was said that reservation was to be done the first day or online. This was not really communicated via e-mail or thru the compass Day 1 as I looked. Plus when I did the online check-in early this was not available for making reservation. By day 2 they said that all the reservation slots are booked for the entire cruise already. • There were not enough pool areas. • Whirlpool temperature is only luke-warm 7. OTHER: • Network connection onboard was not great. It was intermittent and there was not always able to tell you how many minutes you have left. • Did not feel like Christmas on board at all this being a Holiday cruise • RFID wristband only used for certain things. • Santa line up for kids receiving a gift at Two70 was a mess. Not well organized. • Elevators took too long, Many out of service and some of the panels didn't work on one side. • A Day at Disney Excursions requires more time. at min 9 hrs. Only 6 hrs. was allotted. • Very morbid attitude no smiles or welcoming feeling. • Balcony has no lights. • Royal IQ Apps is ok 8. SHOWS: • The only piece that I believe RCCL kept up with their brand. EXCELLENT SHOWS! .  

Extremely Dissapointing Holiday cruise on Quantum of the Seas

Quantum of the Seas Cruise Review by ExplorerofSeas

Trip Details
  • Sail Date: December 2014
  • Destination: Bahamas
I took cruise on the “Quantum of the Seas” from Bayonne, NJ. (Dec 22- Dec 27, 2014). Being a Loyal customer to Royal Caribbean I wanted to love this new Quantum of the Seas Ship that just came out as it was promoted as being hi-tech and all (this is my 10th cruise with RCCL and being an Emerald member), and I expected a lot of the Personal Quality Service that I had received as on the previous RCCL ships before. I always choose RCCL because of their exceptional personal quality of service, food/dining and shows. To my dismay, this ship really let my entire family down with regards to the dining and service and onboard activities. It is quite disappointing, as we paid a lot for a Holiday cruise and was looking forward to a stress-free enjoyable cruise. This ship really turned us off, that we are considering other cruise lines for the near future and will not recommend anyone for dynamic dining settings on RCCL. It seems to be a lot of Marketing Hype with regards to hi-tech on Quantum, but RCCL needs to remember that their brand name/equity is built on Quality of Service (Customers) which this shipped failed drastically from my point of view. Plus it did not even get close to meeting RCCL’s vision listed which says: “Anchored in Excellence” (We always provide service with a friendly greeting and a smile. We anticipate the needs of our customers. We make all effort to exceed our customers' expectations….) these were my expectations when cruising with RCCL.
Below are my comments on this cruise:
1. Online Reservations (Dining/Shows) from home:
• As this is required. This was the most stress-full as it took me 2 months to be able to arrange and getting the required dining time and shows. Reservations may show that the time-slot is available but when proceeding thru the screens it was not. This really ought to be corrected. I do understand trying to give flexibility but it really should be a stress-free vacation from the start. I work in a hi-tech industry and quality test engineer professional and see holes in the systems.
2. Port Check-in:
• Online check-in is supposed to enhance quick-check-in at the port. There was no communications or signs from up-front with regards to seeking someone in a light blue sweater for check-in.
• Several counters are set-up for different issues, but we found that the credit card counter was servicing like check-ins with picture taking etc. We stood in-line for the credit card counter to get the credit card change due to an issue we encounter before the trip and there were only 2 families before us. We were in-line for 40 min. before we were able to get the credit card changed as the first family ahead of us was doing check-ins and more instead of just credit card.
3. Restaurant Reservation/Service:
• The dynamic dining on Quantum is one of our worst experiences we have ever had. We have been on previous 9 cruises with RCCL. It failed drastically to meet Quality of personalized service that RCCL is known for.
• Dirty dishes were left on table for 20 min or more and not cleared up immediately due to lack of staff
• Waitstaff did not show personalized service during the first 4 nights which is basically more than 1/2 of the cruise time due to lack of staffing.
• Waitstaff (Lucilo at American Icon Grill during our first time dining there) told us to serve our wine ourselves and when I ordered surf & turf because of a screw up was given a Turkey dinner. Needless to say this is not the service we expect from RCCL.
• Day 2: Silk reservation had a delay but staff did not inform line that there has been a delay by how much time. They ran out of certain beers and food on the menu.
• Menu offered in these specialty restaurant are really a lower quality food types vs the traditional dining on RCCL ships with the exception of “The Grande” and “Chic”.
• Using tablets for ordering takes away personal service interactions with customers.
Comment: It was only by the 4th dining night that we started to see improvement in service, but by then it was past half-way in our entire cruise already.
4. Windjammer buffet:
• Food selection was more Indian spice geared and quality is lower than other windjammer of other RCCL.
• Tables were not cleared as there was lack of staff
• Washing of hands prior to entering dining area was not re-enforced.
5. Stateroom:
• Being an Emerald Member I expected robes in our room instead of asking for it at arrival
• Expected the stateroom to have tissue box instead of asking for it.
• Pillows did not smelled like fresh and clean
• Stateroom attendant did not even introduce themselves and welcome us on-board.
• No announcement inside stateroom
• Stateroom much smaller with sofa bed pulled out no room to walk - no living room space.
6. On-board Activities:
• iFly (Ripcord) activity - it was said that reservation was to be done the first day or online. This was not really communicated via e-mail or thru the compass Day 1 as I looked. Plus when I did the online check-in early this was not available for making reservation. By day 2 they said that all the reservation slots are booked for the entire cruise already.
• There were not enough pool areas.
• Whirlpool temperature is only luke-warm
7. OTHER:
• Network connection onboard was not great. It was intermittent and there was not always able to tell you how many minutes you have left.
• Did not feel like Christmas on board at all this being a Holiday cruise
• RFID wristband only used for certain things.
• Santa line up for kids receiving a gift at Two70 was a mess. Not well organized.
• Elevators took too long, Many out of service and some of the panels didn't work on one side.
• A Day at Disney Excursions requires more time. at min 9 hrs. Only 6 hrs. was allotted.
• Very morbid attitude no smiles or welcoming feeling.
• Balcony has no lights.
• Royal IQ Apps is ok
8. SHOWS:
• The only piece that I believe RCCL kept up with their brand. EXCELLENT SHOWS!
.
 
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Cabin Review

Cabin 7270
Space was definitely smaller than other balcony staterooms on other ship. With Sofabed pulled out there was not much walking space.
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