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MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters are very nice and attentive. We were treated like 2nd class people. At dinner our friends were told they were were sitting at the wrong table. 4 staff members came to the table and raised their voices that they were at the wrong table. This was their 5th night sitting at this table. The table number corresponded to the table number listed on their card. They showed them and told the staff that the conversation was over. We were in a SUITE. All this meant was we had a bigger room. No robes, slippers. Nothing extra. The hangers were from the dry cleaners - all metal (a few were wide plastic). We were given one bar of soap for the basin to wash hands and no soap dish - just sat on the counter. Had to ask for wash clothes and it was like pulling teeth to obtain them. Only 1 pool towel per person. Used for the whole cruise! Lose your towel - $25 charge. Here is the BEST! We wanted an all inclusive beverage package - $300 for the whole cruise for two people. So we signed up. Had to go the next morning to get our sticker put on our card that kept not working. Went to obtain sticker - told because we have 2 cabins we must all have the package. The others occupants were underage. We were not going to pay so we said cancel and we purchased their "coupon" program for $90 for 15 coupons. When we received our final bill - the all inclusive charge was on our statement, plus the coupon charge! Back to the reception desk. Spent more time at the reception desk then dancing in the club. ID cards kept not functioning as we left the ship to go to shore or get on the tender with 100's of people waiting behind us! AWFUL DON'T GO ON THIS CRUISE SHIP!!!!!

NYE Cruise Review

MSC Divina Cruise Review by kimkubinski

2 people found this helpful
Trip Details
MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters are very nice and attentive. We were treated like 2nd class people. At dinner our friends were told they were were sitting at the wrong table. 4 staff members came to the table and raised their voices that they were at the wrong table. This was their 5th night sitting at this table. The table number corresponded to the table number listed on their card. They showed them and told the staff that the conversation was over. We were in a SUITE. All this meant was we had a bigger room. No robes, slippers. Nothing extra. The hangers were from the dry cleaners - all metal (a few were wide plastic). We were given one bar of soap for the basin to wash hands and no soap dish - just sat on the counter. Had to ask for wash clothes and it was like pulling teeth to obtain them. Only 1 pool towel per person. Used for the whole cruise! Lose your towel - $25 charge. Here is the BEST! We wanted an all inclusive beverage package - $300 for the whole cruise for two people. So we signed up. Had to go the next morning to get our sticker put on our card that kept not working. Went to obtain sticker - told because we have 2 cabins we must all have the package. The others occupants were underage. We were not going to pay so we said cancel and we purchased their "coupon" program for $90 for 15 coupons. When we received our final bill - the all inclusive charge was on our statement, plus the coupon charge! Back to the reception desk. Spent more time at the reception desk then dancing in the club. ID cards kept not functioning as we left the ship to go to shore or get on the tender with 100's of people waiting behind us! AWFUL DON'T GO ON THIS CRUISE SHIP!!!!!
kimkubinski’s Full Rating Summary
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