• My wife and I have taken multiple cruises over the years. We have cruised 5-6 times with Celebrity , twice with Holland American, and once with Carnival. Prior to our marriage, I had also cruised 3 times with Celebrity, 3 times with Royal Caribbean, once with Holland American and once with Norwegian . (I had cruised on the Norwegian Wind 12-15 years ago and did not like it. But I had heard that Norwegian was much improved and was looking forward to this cruise. I had also read the Norwegian Pearl reviews on Cruise Critic and noted they were very favorable overall).
So we are not novices. On all of these other cruises, we have never had any significant issues. But on this cruise:
• Our stateroom was often not made up until after 2:30 in the afternoon. The first day, my wife wanted to take a nap and when we returned to the cabin at 2:30, it was still not made up. I spoke privately to our cabin steward ( I saw no need to go to management and cause him a problem) and he promised to do it earlier, but he did not. We still had the same issue throughout the cruise.