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Caribbean Princess Review

4.0 / 5.0
Editor Rating
2541 reviews
1 Award

Not as enjoyable as I would have hoped

Review for Caribbean Princess to the Western Caribbean
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First Time Cruiser • Age 40s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2014
Traveled with children

We took the 5/4 Back to Back cruise (Cozumel & Costa Maya, then back to Ft. Lauderdale, then Grand Turk). As this was my first cruise, I hoped for great things. Since we are no strangers to travel (Europe, Canada, Jamaica, across the US), I think I have reasonable expectations. I expected clean accommodations, friendly staff, good food with good variety and an adequate amount of entertainment. Since I booked with the cruise line that bills itself as "The Consummate Host', I crossed my fingers and hoped I was right.

1) The staterooms were clean, easy to navigate, and well maintaned (Aloha 403 and 407). The room steward (Samuel) was pleasant and other than one request for additional towels, I never needed to contact him again. I consider this a good experience with the room staff anywhere I travel. The showers leave a lot to be desired, but I've stayed in hotels in Paris where they weren't any bigger, so I wasn't surprised or put off by this - it's just a fact. If you are over 6'2" and 250 lbs (like my hubby), you WILL find this challenging to negotiate - LOL.

2) Friendly staff. Here is where Princess failed me - and in a BIG way. Other than the room steward, our best experiences were at dinner in the Palm Dining room. Charlene and Remo were very good - after the first couple of days, they began anticipating our habits and were overall very pleasant to engage with. Hector was a pleasure and added some enjoyment to dinner. Otherwise, I felt disappointed with the rest of the staff. The bartenders in the Wheelhouse Lounge were good, elsewhere, mostly rude or abrupt. The Calypso bar was the worst. After 8pm, they were doing us a favor serving us most of the time. I also do not understand why purchasing an unlimited beverage package for kids meant they could only get drinks at the bar. Once the bars closed at 11pm, I had to go to the Skywalker's Lounge (21+ only) to get soda for them or else pay room service $2 per soda. Since my kids are 15 and 17, this was a nuisance, to say the least. Why they don't put a self-serve soda machine that gets activated by swiping your room card or something, I have no idea. The morning crew in the buffet dining rooms and on the pool deck were hit & miss about bringing coffee, juice, silverware, etc. Some days, I just got it myself. If they bring you coffee, they put the cream in for you and it's not enough. If you ask for more cream, they are exasperated or rude. (Perhaps they were rationing it - LOL). Once, my daughter and husband encountered the captain and another crew member while waiting for the elevator (just the 4 of them) - they were never acknowledged. We had multiple issues with the room cards having to be re-done (no, I didn't have them with my cell phone - we left them home...just some glitch, since it was only the first 2 days), and the member services personnel got them screwed up when they re-made them so that my son's ID was no longer attached to his room card (a rude discovery when you're trying to disembark at a port of call). Someone at Member Services entered my son's CC info with the wrong expiration date when he pre-paid for his gratuities & beverage package, creating a huge issue whereby I had to call the bank, only to have them inform me it was the cruise ship personnel's error - which took 2 members of management to explain to the representative in front of me, who kept insisting he needed to switch to using my account. My husband called and made reservations for 3 of us to go to the special Crab Shack dinner; when we arrived at the time we were given, the maitre'd informed me we had no such reservation and did not want to seat us. Since we had to pay extra and the place wasn't even half full, I didn't see why it took him 10 minutes to agree to seat us. None of these issues by themselves are dealbreakers, but taken as a whole, I just felt like I spent a lot of time on minor aggravations each day, and isn't that why we go on vacation in the first place - we have enough of that already?

Cabin Review

Cabin I

The rooms were nice, I knew they would be small, but felt they did a good job using the space. Even my hubby preferred it over his last cabin on Royal Caribbean. The use of mirrors made it seem bigger, and the bathroom - well, we all know they're tiny. The closet was ample and we had room to move around. There was a small table in the room that served no real purpose except to make you have to trip over it, so I put it in the closet and used it to hold my toiletry bag - LOL. We kept the room set on the coldest setting, but I couldn't really say it was ever less than about 72 probably. Room was quiet, though.

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