Freedom of the Seas Review

Cruise from hell

Review for the Eastern Caribbean Cruise on Freedom of the Seas
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mrobertson.bernal
6-10 Cruises • Age 40s

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Sail Date: Dec 2014
Cabin: Superior Oceanview Stateroom with Balcony
Traveled with children

Where do I begin! Let me first start off by saying my husband was so agents taking a cruise saying it was too structured (did not like being told when to eat dinner and times to get on and off the ship). I finally talked him into going in Jan 2014 on the Oasis of the seas. Let’s just say he LOVED it ranted and raved about it to his parents and his sister. We loved it so much we booked another one right away WITH them. We were so excited to show them what we had experienced.

My father and my husband dropped us off at the cruise on departure day and then headed back to drop off the rental car (budget) after running into traffic and arriving at budget at 3:40 they were closed. So the drove to port and paid $120.00/day to park, they went to get on the ship at 3:55 and were told they could not board the ship. We were standing on our balcony watching them getting turned away. My children were standing there crying as the ship sailed away without them. Both children climbed into bed and said they did not want to do anything without their dad and grandpa there. To make a long story short it was devastating for them and also me. They then flew back to Detroit after there they realized if they could get a one day passport they could fly into Jamaica and board the ship. We my husband let the ship know they would board the ship with the flight numbers. When we arrived in Jamaica we were trying to meet a location to make the best of the day. We ended up meeting up in a not so nice beach area. After the little bit of time there we went to board the ship. There my husband and father took over 3 hours being passed back and forth from customs on the gangway to the service desk. After a long flight and all the confusion it was frustrating for them and us.

After the boys missing the first port we were looking forward to getting off the ship at the Cayman Islands but with the propulsion problem that the ship was having our trip was cut short. With this being said we were really looking forward to Mexico but an announcement from the captain saying there was a life or death situation on the ship and we need to turn around and we would not be going to Mexico. I called to guest services inquiring and they stated “the family could not afford a helicopter”. When she said that my stomach turned and I thought they are taking away a port from so many people because “the family could not afford the helicopter” That was a huge disappointment for our family. My husband and father paid a fortune to fly into Jamaica for a crappy beach there, a short visit at the Caymansland and a missed port. They will not let a passenger board the ship 45 min before sailing but will let a passenger dictate where the ship goes because they don’t have the funds for an air flight.

Cabin Review

Superior Oceanview Stateroom with Balcony

Cabin D1
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