We did a back to back starting on the 7th December and finishing on the 29th December.
Embarkation was okay, as we had booked the Hilton cruise package we had to arrive when the coach brought us which wasn't the time on our ticket. We got there about 12 and all the booking/reception staff were all at their stations with everyone waiting over half an hour before they started loading by priority passengers then followed by the ABC cards etc. As they have now changed the security layout at Ocean terminal there were more scanners and no delays, excellent.
The ship lived up to our expectations, decorations in the grand lobby were lovely, elsewhere there were Christmas trees and more poinsettias than we have ever seen in one place at one time. Easy access to everything on board however over the two cruises it was the coldest ship we have ever been on. If they didn't wan't to turn the heating up all they had to do was switch off the air con, despite mentioning the coldness nothing was done about it.
We had an oceanview cabin on lower deck 1 which was spacious with a large settee, plenty of wardrobe space, bed was so comfy and the pillows to die for shame about the TV, so old and dated it really needs to be replaced.
We were in Brittania restaurant lst sitting and was okay certainly no better than P&O or Princess.
Entertainment ,well, we had Leon St Croix on the first cruise and Sally Sagoe on the second cruise as cruise directors. The entertainment team compared to P&O and Princess were poor, one or two did stand out but the majority were just along for the cruise. The Cunard singers and dancers were just average they could have danced and sang the same to each production they were that boring. We did have a couple of good acts The Opera Boys for one. Back to the CDs, Leon was okay Sally should hang up her boots, what a waste of space, just our opinions.
The cruise did not say anything about them being a 'ballroom' cruises but every night the Queens room wasn't used for anything other than ballroom, the odd occasion was the resident band Synergy doing a spot e.g Abba night. We feel this venue could be used far more productively if used for other than dancing all the time.
Disembarkation was an absolute shambles. No senior officers in sight only junior and entertainment staff marshalling people. We have cruised with 8 different cruise lines and 30 cruises and Cunard nil points.
As you can guess they won't be getting any more of our money. This is just our opinions as experienced cruisers.