1. Home
  2. Cruise Reviews
  3. Voyager of the Seas
Where to begin? Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise. Beautifully refurbished ship,Christmas happy people all having a nice time....Wrong!! We and a group of others literally ran off the ship and all stated never again in a month of frosty fridays in hell would we sail on Voyager again,if at all RCCL. Embarkation was 100%. A steady slide downhill from then on. Our junior suite was on level nine,in a good location,but thats it. We weren't looking for fault as on Radiance there had been little to complain about,just kick back and enjoy. Oh,no,not on this sorry ship...the first thing noticed was the unvarnished handrails on our balony,complete with sticky patches of plastic protective coating that lazy workers had failed to peel off(it came off easily i might add). Filthy glass doors,and deck(i cleaned those doors myself,after the cabin steward had a go and gave up). Black mould in the shower,which after 5 days was removed and re siliconed. Patches of rolled on flat paint(aprox 20 of these)on the living area ceiling covering tiny scratches!all these patches were around 20 x25cms each! But more to the point,the ceiling was satin finish,so you can imagine what they looked like,way worse at night...positively shameful standard of work. Not all our drawers had been re-lined(a swanky part of this refurbishment, i believe),so maintenance arrived with a box cutter and roll of sticky to do this. The reason id said something was because there was hair and such still in the drawer from the previous holiday makers. The first time we met our cabin steward,he informed us of his income,really do i need to go into any more detail regarding that?apart from unrequired information and an unacceptable thing to do. After day 5 we politely(as always)asked if we could please have clean sheets and our room vaccuumed,as it had not been done since we boarded.. this was met with a statement that it had been done...were not stupid,so could clearly see it had not been. This sort of malarkey carried on until customer relations were spoken to yet again and the situation sorted. We received a bottle of cheap red wine "for our discomfort". I mean,lets face it,our cabin is always immaculate,because that's how we choose to live,so are not hard to look after! Anyway we were assigned a new steward who was just lovely and did a great job...but no monkey towels and treats for us because i guess they were not pleased we has to complain so often,to get a mediocre result really. As for mealtimes,well i think that if you're reading this then you will know that all other comments written by my fellow reviewers are 150%true. Theres nothing i can add except,over populated ship,understaffed and lack of dining areas...actually a god awful experience. We found a lot of English language issues. We were told very firmly by the Australian customer relations assistant that"UM..they actually have to pass a test,so of course they speak good English",so ok,use it then! May i say that the gals in the high end shops were not only helpful,but cheerful and so obliging...consequently,i spent a heap of money on luxury items that i cannot buy where i live..YAAAY!! Bar staff could not have cared less,and depending on where you went,depended on the price and size of wine glass served,but,tell you what..being female ensured that any men standing at the bar did not get served before females! Very little to do really on this cruise,unless you were into noisy kids,shrieking unsupervised teenagers,or in pools that were most undesirable places to be. Most definitely lacking in anything to do for peaceful adults who wish to spend time reading,or just relaxing. So we found ourselves often driven back to our cabin,and hey,lets face it,that wasn't the best place,was it?? We knew there would be a ton of kids on board,but i question the parents who allowed their unruly kids to run riot,all over the ship continually,to the point that we are surprised there wasnt an emergency overboard...do not think that when on board,your horrid kids will be out of your hair and supervised...make no mistake,they will not, Instead they will be annoying other passengers who have paid a lot of good money to put up with them. I asked my Husband who is a construction company site manager,what makes a building/structure such as Voyager feel so sad and just not work? He said that a building has to have a soul,has to be put together by people who care..or it just wont work. Sadly Voyager is one of these such structures..a huge tank of people all sailing round in what sounds and feels like a 40 gallon drum.. I think Mr.Goldstein needs to take a good hard look at attention to detail,how his staff work and feel and make a lot of changes. And sometimes that can only come from the top and work its way down...and we all know what that means. We would have to be really keen to do RCCL ever again

A complete disaster and where has that 80 million gone??

Voyager of the Seas Cruise Review by petals356

1 person found this helpful
Trip Details
Where to begin?
Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise.
Beautifully refurbished ship,Christmas happy people all having a nice time....Wrong!!
We and a group of others literally ran off the ship and all stated never again in a month of frosty fridays in hell would we sail on Voyager again,if at all RCCL.
Embarkation was 100%.
A steady slide downhill from then on.
Our junior suite was on level nine,in a good location,but thats it.
We weren't looking for fault as on Radiance there had been little to complain about,just kick back and enjoy.
Oh,no,not on this sorry ship...the first thing noticed was the unvarnished handrails on our balony,complete with sticky patches of plastic protective coating that lazy workers had failed to peel off(it came off easily i might add).
Filthy glass doors,and deck(i cleaned those doors myself,after the cabin steward had a go and gave up).
Black mould in the shower,which after 5 days was removed and re siliconed.
Patches of rolled on flat paint(aprox 20 of these)on the living area ceiling covering tiny scratches!all these patches were around 20 x25cms each!
But more to the point,the ceiling was satin finish,so you can imagine what they looked like,way worse at night...positively shameful standard of work.
Not all our drawers had been re-lined(a swanky part of this refurbishment, i believe),so maintenance arrived with a box cutter and roll of sticky to do this.
The reason id said something was because there was hair and such still in the drawer from the previous holiday makers.
The first time we met our cabin steward,he informed us of his income,really do i need to go into any more detail regarding that?apart from unrequired information and an unacceptable thing to do.
After day 5 we politely(as always)asked if we could please have clean sheets and our room vaccuumed,as it had not been done since we boarded..
this was met with a statement that it had been done...were not stupid,so could clearly see it had not been.
This sort of malarkey carried on until customer relations were spoken to yet again and the situation sorted.
We received a bottle of cheap red wine "for our discomfort".
I mean,lets face it,our cabin is always immaculate,because that's how we choose to live,so are not hard to look after!
Anyway we were assigned a new steward who was just lovely and did a great job...but no monkey towels and treats for us because i guess they were not pleased we has to complain so often,to get a mediocre result really.
As for mealtimes,well i think that if you're reading this then you will know that all other comments written by my fellow reviewers are 150%true. Theres nothing i can add except,over populated ship,understaffed and lack of dining areas...actually a god awful experience.
We found a lot of English language issues.
We were told very firmly by the Australian customer relations assistant that"UM..they actually have to pass a test,so of course they speak good English",so ok,use it then!
May i say that the gals in the high end shops were not only helpful,but cheerful and so obliging...consequently,i spent a heap of money on luxury items that i cannot buy where i live..YAAAY!!
Bar staff could not have cared less,and depending on where you went,depended on the price and size of wine glass served,but,tell you what..being female ensured that any men standing at the bar did not get served before females!
Very little to do really on this cruise,unless you were into noisy kids,shrieking unsupervised teenagers,or in pools that were most undesirable places to be.
Most definitely lacking in anything to do for peaceful adults who wish to spend time reading,or just relaxing.
So we found ourselves often driven back to our cabin,and hey,lets face it,that wasn't the best place,was it??
We knew there would be a ton of kids on board,but i question the parents who allowed their unruly kids to run riot,all over the ship continually,to the point that we are surprised there wasnt an emergency overboard...do not think that when on board,your horrid kids will be out of your hair and supervised...make no mistake,they will not,
Instead they will be annoying other passengers who have paid a lot of good money to put up with them.
I asked my Husband who is a construction company site manager,what makes a building/structure such as Voyager feel so sad and just not work?
He said that a building has to have a soul,has to be put together by people who care..or it just wont work.
Sadly Voyager is one of these such structures..a huge tank of people all sailing round in what sounds and feels like a 40 gallon drum..
I think Mr.Goldstein needs to take a good hard look at attention to detail,how his staff work and feel and make a lot of changes.
And sometimes that can only come from the top and work its way down...and we all know what that means.
We would have to be really keen to do RCCL ever again
petals356’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Royal Caribbean Voyager of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin 9568
Appallingly badly finished,and in need of refurbishment
  Voyager of the Seas Deck Plans