December 14, 2014

Very disappointed in this ship. It was smelly - former smoking areas have not been cleaned of smoke smell - several areas smelled musty. The cruise director acted very unprofessional; he was loud, obnoxious, spoke unclearly, and there was huge gaps in entertainment times. The Christmas show was put on very, very late (10:00) which included young children in the show, and the so-called Christmas story read by the entertainment director was terrible and not something that the children seemed to enjoy. Entertainment on this ship was not very good and we were somewhat bored. The ports were wonderful, as were the staff in the Platinum (lower) dining room (Ioan and Vlad - two thumps up). Our cabin steward was very friendly and accommodating. Overall, we did not find the staff very friendly. I will definitely never cruise on this ship again and am not overly thrilled with Carnival. One of the pieces of our luggage arrived with a broken wheel to which the staff sent us a letter saying that if we have it fixed within 30 days they will CONSIDER repayment. Also, getting off the ship in Costa Maya was horrendous - elevators letting people off into a crowd where the hallway and staircases emptied into one stairway was disastrous with pushing, shoving, yelling and stepping on toes! Also, I was upset over 4 things that I wanted to do that were listed in the Fun Times daily and were actually held on different days (one was for a Scotch tasting.)