The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names (Italian vs. Chinese), then the waiter should have picked up on the situation and rectified the arrangement. We ate in the buffet for the remainder of the cruise. Food was sub-par, especially the beef, and not only in the buffet, but the main dining room also (I ordered the prime rib on the first night of the cruise). Buffet was about as organized as a soup sandwich. Had to hunt for everything I wanted on my plate. Meat in this line, potatoes in that line, veggies somewhere else. The so-called "Cruise Director" is pretty much skating. Not much planning, considering this was a Xmas cruise. A first year Arts & Entertainment student could have planned the five day cruise much better. This was by far the worse cruise I have ever taken, and to think that it was a Xmas cruise was even worse than worse. You people are billed as a five star cruise line...welllllll...that's just a bunch of bull. I've taken many a cruise with a lesser star rating that far exceeded my expectations and would make your outfit pale in comparison. I paid for a premium brand and got stiffed. That won't happen again. On a brighter note, the ship was very clean and bright.
Casino....Wife and I playing identical slot machines...cruise cards inserted in each...mine wasn't giving nearly as much points as my wife's, even though we started off with the same amount of money and had equally won/lost the same amount of money when I called a floor mgr??? to inform him something was wrong with the machine/s. He looked, agreed, walked away and was never seen again...
We will never sail with Celebrity again. They could care less about the customer. It's all about profit.
The room was larger than expected...very clean. The bathroom was larger than expected also and also very clean.