I have never written an online review - I work in customer service and know how silly they can sometimes be. However, I need to share my experience about NCL.

A friend and I signed up last minute for a 3 night, weekend cruise to the Bahamas for a discounted price. This was my 6th cruise, but first time with Norwegian. From the beginning, all of the staff seemed uninformed and uninterested. We were looking to sign up for the drink packages (hey - it is vacation after all!) and were sent to about 6 different locations. Finally we end up at the sign up table with another set of friends. We follow the instructions, but somehow they ended up putting all 4 drink packages on one persons card. While inconvenient, we figured it'd be easier to deal with amongst ourselves and not involve the cruise line. The trip itself was uneventful and mediocre. The dinner services were reservation only - and in several restaurants. I much prefer the traditional dinner seatings with other travelers. You make friends with others, and often turn into companions for the other activities on the boat. The food was pretty bland, nightlife for two 25 year olds was hard to come by. Again, mediocre trip. Because it was last minute and discounted (celebrating my new job!) I didn't expect much, but thinking Norwegian is a nicer, higher class cruise line, I was prepared to be impressed. I was wrong. After we get off the ship, the nightmare began.

I actually left my wallet in the stateroom safe (I know, 100% my fault). I realized this getting into the car right off the boat. I call the lost and found and file a report immediately. I should have turned around and gotten back on the boat - but unfortunately, I did not. Read more