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We took this cruise with high expectations. We had cruised with Carnival, Holland America, and Princess--and enjoyed them all--but never before with Celebrity. Having noticed that it was 5.5, and having heard that it was a cut above those mentioned, we were expecting a premier cruise. Celebrating our 50th wedding anniversary, we even took a concierge class balcony. Supposedly, we had certain privileges beyond the ordinary cruise customer. Boarding at Miami was about the same as our previous cruises from that port--no better, no worse. We decided to eat at the Bistro on 5 when we boarded (a $7 p.p. surcharge). The steak crepe we had was very good. Shortly after we finished eating, we were in our stateroom (#1200 on the stern of deck 10). Eclipse is not ageing-friendly. The elevators were at midships and it was a long walk to our room. We found that we had been put in a late eating time, even though we had been assured that we had an early placement and supposedly had priority in such things. It took a couple days and a friendly assistant maitre d' to get us into "anytime dining" (or whatever Celebrity calls it). One interesting note: upon our arrival in our stateroom, a young lady appeared offering us champagne. We told her we did not consume spirits and asked if we could have either fruit punch or water instead. She had no idea how to handle such a request, and told us we would have to ask our room steward about that! Our room steward, Antonio (from Honduras), was very friendly and capable. He was helpful in many ways. We also appreciated very much our dining room waiter, Roldan, and his sidekick, Mario. We sat at the same table every evening and enjoyed their congenial and efficient service. We were also disappointed with the meals. It wasn't that they were so bad. We found things we liked. But things that had been well appointed on our other ships were lacking here. Seafood was one area of poor cooking. Coming from Canada's east coast, we are seafood fans. The salmon was dense (obviously frozen) and the various whitefishes were dry. The lobster bisque was overpowered by tomato and the clam chowder was not a chowder but a bisque. The lobster tail was rock lobster and not North Atlantic, and lacked the succulent lobster flavor of the latter. Desserts were excellent. Nor did we like being "dollared to death" by the cruise line. Laundry charges were excessive ($2.50 for a handkerchief!). There was no line in the shower (as with other lines) to hang laundry to dry. Charges for most things from the ship were much higher than with other lines. Even soda pop was a ridiculous price. It is well that the ship is being freshened in April 2015. It is showing signs of wear and tear. Perhaps it is part of the recovery from economic slowdown that they did not seem to be doing any freshening en route. Our balcony door (outside) was down to the metal in many places--something we had never experienced on other cruises. The entertainment was good, especially the house bands and performers. We wouldn't waste our time on the so-called professionals who were brought in. You might think from all that criticism that we had a terrible time. Not at all! We enjoyed our cruise, but had we known what we know now, we probably would have taken Princess or HAL and saved some money. We always enjoy our cruises and this was no exception.

Nice Cruise, But Disappointing

Celebrity Eclipse Cruise Review by dlsmith12

Trip Details
We took this cruise with high expectations. We had cruised with Carnival, Holland America, and Princess--and enjoyed them all--but never before with Celebrity. Having noticed that it was 5.5, and having heard that it was a cut above those mentioned, we were expecting a premier cruise. Celebrating our 50th wedding anniversary, we even took a concierge class balcony. Supposedly, we had certain privileges beyond the ordinary cruise customer.
Boarding at Miami was about the same as our previous cruises from that port--no better, no worse. We decided to eat at the Bistro on 5 when we boarded (a $7 p.p. surcharge). The steak crepe we had was very good. Shortly after we finished eating, we were in our stateroom (#1200 on the stern of deck 10). Eclipse is not ageing-friendly. The elevators were at midships and it was a long walk to our room. We found that we had been put in a late eating time, even though we had been assured that we had an early placement and supposedly had priority in such things. It took a couple days and a friendly assistant maitre d' to get us into "anytime dining" (or whatever Celebrity calls it).
One interesting note: upon our arrival in our stateroom, a young lady appeared offering us champagne. We told her we did not consume spirits and asked if we could have either fruit punch or water instead. She had no idea how to handle such a request, and told us we would have to ask our room steward about that!
Our room steward, Antonio (from Honduras), was very friendly and capable. He was helpful in many ways. We also appreciated very much our dining room waiter, Roldan, and his sidekick, Mario. We sat at the same table every evening and enjoyed their congenial and efficient service.
We were also disappointed with the meals. It wasn't that they were so bad. We found things we liked. But things that had been well appointed on our other ships were lacking here. Seafood was one area of poor cooking. Coming from Canada's east coast, we are seafood fans. The salmon was dense (obviously frozen) and the various whitefishes were dry. The lobster bisque was overpowered by tomato and the clam chowder was not a chowder but a bisque. The lobster tail was rock lobster and not North Atlantic, and lacked the succulent lobster flavor of the latter. Desserts were excellent.
Nor did we like being "dollared to death" by the cruise line. Laundry charges were excessive ($2.50 for a handkerchief!). There was no line in the shower (as with other lines) to hang laundry to dry. Charges for most things from the ship were much higher than with other lines. Even soda pop was a ridiculous price.
It is well that the ship is being freshened in April 2015. It is showing signs of wear and tear. Perhaps it is part of the recovery from economic slowdown that they did not seem to be doing any freshening en route. Our balcony door (outside) was down to the metal in many places--something we had never experienced on other cruises.
The entertainment was good, especially the house bands and performers. We wouldn't waste our time on the so-called professionals who were brought in.
You might think from all that criticism that we had a terrible time. Not at all! We enjoyed our cruise, but had we known what we know now, we probably would have taken Princess or HAL and saved some money. We always enjoy our cruises and this was no exception.
dlsmith12’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
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Cabin Review

Concierge Class
Cabin C1 100
Hardly worth the extra cost. There were no real advantages for us in this class. It was comfortable and quiet. Being on the stern we did experience some soot from the smoke stacks. One deficiency was a lack of broad view that one gets from a side cabin.
Resort Deck Balcony Cabins, Suite Cabins