My wife and I, together with 9 of our relatives, booked 5 adjacent balcony-staterooms for our recent cruise on Royal Caribean ("RC").

On the first night, we were woken up at 11.30pm by loud jumping and running noise above our cabin. We tried to put up with it till about 12.30 midnight before we called the guest service. Only after 3 repeated calls before 2 security officers came to our room. And the noise finally subsided (did not stop) at about 1am. By then our sleep were ruined.

Though we would so much like to stay close to our relatives, we reluctantly approached the guest service for a change of room to get some good sleep. We were at first told there were no room available. Upon our request to speak with the manager, we were finally given a smaller room that is on another floor and quite a distance away from our relatives. Read more