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My husband and I have taken many cruises on Holland America, Carnival, and Royal Caribbean and we were a little hesitant to take a Christmas Cruise on an MSC ship because of mixed reviews we have read. Most of our concerns were put aside immediately upon arrival at the MSC cruise terminal in Miami. The Embarkation area was well laid out and the process went smoothly and quickly. The ship is very elegant and was decorated tastefully. Our balcony cabin was on the Aurora deck (12), and was comfortable and very clean. Below is a list of the pros and cons from my perspective. PROS: ~Beautiful, modern ship with well planned layout. Elegant lounges and bars. Very clean throughout ship. ~Excellent shows in theater. Some of the shows were almost Broadway quality. ~Daily entertainment such as games (trivia, pictonary, dance lessons, etc) were fun and organized. ~Formal dining room, The Black Crab, well laid out and tastefully decorated (see Con below about table location). ~Excellent room service. (See Con below about selection). ~All inclusive alcohol package completely worth the money. Mixed drinks used high end alcohol and wine selection was good. Specialty coffees included and were delicious. ~Wide selection of food at daily buffets and quality was better than average. ~Cruise director was funny and engaging. ~Spa and hair salon's were very well run with a large selection of services with reasonable pricing. Cons ~Lifeboat drill was a bit scary. Took an extremely long time to get to our muster station. Crew seemed a bit unmotivated and did not control the evacuation well. ~Room service menu for breakfast was limited. Offered only breads and cold cereal as food options. ~Our table in formal dining room (Black Crab) #585 was terrible. It was located next to the main wait staff service area and entrance to the kitchen. It was terribly noisy and the bright fluorescent light shined in my eyes so I could not see the table mate across the table. This could have been remedied if the staff closed the doors to the kitchen, but refused to do this after several requests. ~Servers in all Bar areas were few and service was slow ~Main dining room was very hot with inadequate air conditioning which made for uncomfortable dining. ~Rules regarding children using hot tubs and adult pool area was not enforced so it was difficult to find a spa not overrun with children. Overall we were pleased with the ship and staff and would definitely take MSC again.  

Great Ship With a Few Negatives

MSC Divina Cruise Review by suzannegra

1 person found this helpful
Trip Details
My husband and I have taken many cruises on Holland America, Carnival, and Royal Caribbean and we were a little hesitant to take a Christmas Cruise on an MSC ship because of mixed reviews we have read. Most of our concerns were put aside immediately upon arrival at the MSC cruise terminal in Miami. The Embarkation area was well laid out and the process went smoothly and quickly. The ship is very elegant and was decorated tastefully. Our balcony cabin was on the Aurora deck (12), and was comfortable and very clean. Below is a list of the pros and cons from my perspective.
PROS:
~Beautiful, modern ship with well planned layout. Elegant lounges and bars. Very clean throughout ship.
~Excellent shows in theater. Some of the shows were almost Broadway quality.
~Daily entertainment such as games (trivia, pictonary, dance lessons, etc) were fun and organized.
~Formal dining room, The Black Crab, well laid out and tastefully decorated (see Con below about table location).
~Excellent room service. (See Con below about selection).
~All inclusive alcohol package completely worth the money. Mixed drinks used high end alcohol and wine selection was good. Specialty coffees included and were delicious.
~Wide selection of food at daily buffets and quality was better than average.
~Cruise director was funny and engaging.
~Spa and hair salon's were very well run with a large selection of services with reasonable pricing.
Cons
~Lifeboat drill was a bit scary. Took an extremely long time to get to our muster station. Crew seemed a bit unmotivated and did not control the evacuation well.
~Room service menu for breakfast was limited. Offered only breads and cold cereal as food options.
~Our table in formal dining room (Black Crab) #585 was terrible. It was located next to the main wait staff service area and entrance to the kitchen. It was terribly noisy and the bright fluorescent light shined in my eyes so I could not see the table mate across the table. This could have been remedied if the staff closed the doors to the kitchen, but refused to do this after several requests.
~Servers in all Bar areas were few and service was slow
~Main dining room was very hot with inadequate air conditioning which made for uncomfortable dining.
~Rules regarding children using hot tubs and adult pool area was not enforced so it was difficult to find a spa not overrun with children.
Overall we were pleased with the ship and staff and would definitely take MSC again.
 
suzannegra’s Full Rating Summary
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Cabin Review

Cabin 12060
Nice room , cabin attendant was efficient and friendly and did a wonderful job. Cabin location was great...Very quiet and comfortable.
  MSC Divina Deck Plans