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I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have never written a review before on any cruise but could not hold back my disgust and disappointment and would like to share my experience so that maybe someone else my not feel the same disappointment. Dynamic Dinning was an absolute bust. I made the dinner reservations online months ago after my final payment was made, and none of my reservations were honored. On day 1 I had reservations for Silk at 645PM and arrived at 630PM to find a long line of guest that all had reservations as well and no seating available. After waiting in line for 1 hour I walked to the front of the line to ask the host if there was a reason that we were all still standing in line. I was informed there was no more availability for that evening and they were very sorry but perhaps my party of eight may enjoy the buffet for that night since all of the restaurants were full and they could not honor the reservation that were made online. RESERVATIONS what a joke. So I thought to get smart and confirm reservation for all of the other 6 nights only to find out that all of the restaurants were now booked for the rest of the cruise. I offered my print out of reservations made online and asked how this could be possible and was informed that "the system could not recognize reservations made on line". I informed them I am a Diamond cruiser and the rest of my party were all Diamond Plus and then was given the option of coming each night at 530 PM to the restaurants that we booked and they would accommodate our part of 8. I took this as an olive branch and we showed up each evening only to find all of the other people they told the same thing as well and waited in line each night for seating. The food was NOTHING like any RC cruise I have ever taken before. Food was tasteless and service was very poor. One night in the Grand we waited 1 hour for appetizers and another hour after the appetizer for the main meal only to have our plates taken right out from under the fork without having finished so "we could start to enjoy our very special dessert". We were never offered a cup of coffee with dessert (any of the 7 nights) because "others were waiting for a table". MAYBE if we did not wait 2 hours for the main dish- tables would move quicker or if they had an assistant waiter things may run smoother. The buffet was no better. The round serving dishes were often empty. Any other RC ship I have been on replaced the empty serving trays as soon as they were empty. One morning for breakfast I walked the entire buffet and could not find a station that was stocked with clean plates and silverware-all were EMPTY. I asked a server in the buffet station if plates were coming and was rudely and sarcastically told "please be patient" so I patiently waited 10 minutes for a bowel and proceeded to the oatmeal (the 1 thing I enjoy each day for breakfast) to find that it was EMPTY and that I would need to be PATIENT or "COME BACK LATER" This was not a WOW.  I will give props to the fresh baked cookies they were very tasty but that was the best food to be found on Quantum. One last comment for the buffet, I asked a staff member for a cup of coffee as she walked past my table and she pointed to the drink area to get it myself and just walked away. All other RC ships always had people walking around to fill water and coffee. This is a true buffet of get it yourself. Don't expect any service here. Forget reservations for the show as well. I booked them all in advance online but once again nobody at the door checking so it was a free for all each night. No section for Diamond seating(if there was any it was over run and nobody checking) but there was always a little extra standing room only-not a WOW. I will give credit to the bartender at the open air pool he was the only staff member I saw with a smile and greeted each guest with that same smile every time I went there. I felt the ship was very under staffed and nobody providing the service I have enjoyed in the past. Why work for a tip when it is now guaranteed. Guest services had rude and ignorant staff when I went to complain. The ship was beautiful and the bionic bar (small and packed) was something to see. The solarium pool was also beautiful but full of young children splashing and yelling in the hot tubs even though this was to be for 18 and up (once again nobody checking). I actually left the solarium and went to the middle covered pool for a little quite time and found the seating there to be comfortable and quiet to read a book. The diamond lounge was also nice but I could not enjoy it or my complementary drinks because I was standing in line for dinner each night and did not get out until after 8PM so no enjoying the 3 complementary drinks at the bar either. RC is planning to change over all of the ships to Dynamic Dinning and I do not see this as a good thing. I like having the same waiter that knows what I like to drink each night with an assistant waiter and a cup of coffee with dessert and not having to stand in line for 1 hour for a table. I like the perks of loyalty like the diamond lounge and reserved seating for diamond members for shows and my coffee refilled at the table in the buffet. If this is the future of RC I may have to "Get out There" and pledge my loyalty else where and I do not think I will be alone. RC has given up on service for the I fly. The only thing I see flying are the loyal frequent cruisers.  

Not a Wow

Quantum of the Seas Cruise Review by mtsakiris

Trip Details
  • Sail Date: December 2014
  • Destination: Bahamas
I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have never written a review before on any cruise but could not hold back my disgust and disappointment and would like to share my experience so that maybe someone else my not feel the same disappointment.
Dynamic Dinning was an absolute bust. I made the dinner reservations online months ago after my final payment was made, and none of my reservations were honored. On day 1 I had reservations for Silk at 645PM and arrived at 630PM to find a long line of guest that all had reservations as well and no seating available. After waiting in line for 1 hour I walked to the front of the line to ask the host if there was a reason that we were all still standing in line. I was informed there was no more availability for that evening and they were very sorry but perhaps my party of eight may enjoy the buffet for that night since all of the restaurants were full and they could not honor the reservation that were made online. RESERVATIONS what a joke. So I thought to get smart and confirm reservation for all of the other 6 nights only to find out that all of the restaurants were now booked for the rest of the cruise. I offered my print out of reservations made online and asked how this could be possible and was informed that "the system could not recognize reservations made on line".
I informed them I am a Diamond cruiser and the rest of my party were all Diamond Plus and then was given the option of coming each night at 530 PM to the restaurants that we booked and they would accommodate our part of 8. I took this as an olive branch and we showed up each evening only to find all of the other people they told the same thing as well and waited in line each night for seating. The food was NOTHING like any RC cruise I have ever taken before. Food was tasteless and service was very poor. One night in the Grand we waited 1 hour for appetizers and another hour after the appetizer for the main meal only to have our plates taken right out from under the fork without having finished so "we could start to enjoy our very special dessert". We were never offered a cup of coffee with dessert (any of the 7 nights) because "others were waiting for a table". MAYBE if we did not wait 2 hours for the main dish- tables would move quicker or if they had an assistant waiter things may run smoother.
The buffet was no better. The round serving dishes were often empty. Any other RC ship I have been on replaced the empty serving trays as soon as they were empty. One morning for breakfast I walked the entire buffet and could not find a station that was stocked with clean plates and silverware-all were EMPTY. I asked a server in the buffet station if plates were coming and was rudely and sarcastically told "please be patient" so I patiently waited 10 minutes for a bowel and proceeded to the oatmeal (the 1 thing I enjoy each day for breakfast) to find that it was EMPTY and that I would need to be PATIENT or "COME BACK LATER" This was not a WOW.  I will give props to the fresh baked cookies they were very tasty but that was the best food to be found on Quantum. One last comment for the buffet, I asked a staff member for a cup of coffee as she walked past my table and she pointed to the drink area to get it myself and just walked away. All other RC ships always had people walking around to fill water and coffee. This is a true buffet of get it yourself. Don't expect any service here.
Forget reservations for the show as well. I booked them all in advance online but once again nobody at the door checking so it was a free for all each night. No section for Diamond seating(if there was any it was over run and nobody checking) but there was always a little extra standing room only-not a WOW.
I will give credit to the bartender at the open air pool he was the only staff member I saw with a smile and greeted each guest with that same smile every time I went there. I felt the ship was very under staffed and nobody providing the service I have enjoyed in the past. Why work for a tip when it is now guaranteed. Guest services had rude and ignorant staff when I went to complain.
The ship was beautiful and the bionic bar (small and packed) was something to see. The solarium pool was also beautiful but full of young children splashing and yelling in the hot tubs even though this was to be for 18 and up (once again nobody checking). I actually left the solarium and went to the middle covered pool for a little quite time and found the seating there to be comfortable and quiet to read a book. The diamond lounge was also nice but I could not enjoy it or my complementary drinks because I was standing in line for dinner each night and did not get out until after 8PM so no enjoying the 3 complementary drinks at the bar either.
RC is planning to change over all of the ships to Dynamic Dinning and I do not see this as a good thing. I like having the same waiter that knows what I like to drink each night with an assistant waiter and a cup of coffee with dessert and not having to stand in line for 1 hour for a table. I like the perks of loyalty like the diamond lounge and reserved seating for diamond members for shows and my coffee refilled at the table in the buffet. If this is the future of RC I may have to "Get out There" and pledge my loyalty else where and I do not think I will be alone. RC has given up on service for the I fly. The only thing I see flying are the loyal frequent cruisers.
 
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Ages 16+
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