We have cruised HAL many times. After this cruise we both noted that service and shipboard life have slipped.
Embarkation was good....lines moved, on board and into our balcony cabin in no time. We had been on the Noordam once before and she is in good shape. Learned that she is going into drydock in February for an update...wish i checked on that prior to booking. But the ship was clean. Things that broke were quickly fixed (dvd player in cabin, shower in cabin).
Our cabin steward was attentive but we noticed that he had a lot of cabins to service....he looked exhausted but very friendly each time we met.
cabin good, roomy, enough storage. balcony great.