Let me first say that my wife and I have taken over 20 cruises, so we have seen quite a few ships.
Without a doubt, the 3 WORST cruise lines have proven to be Carnival,Norwegian and Royal Caribbean. Why you say? Well, we'll just talk about Royal, since that is the topic of this review. First of all, when you book an Owner's Suite (2nd best on the ship), you expect some amenities.What did we receive? NOTHING, until we complained. Cabin Steward? We left our room one day at noon, returned at 5pm from a shore excursion. Room was STILL NOT CLEANED. When asked, the Cabin Steward told us we HAD to be out of our room before noon to expect service. Worst of all, he ARGUED with my wife about OUR schedule.
Laundry Service: My wife sent 2 pair of slacks to be laundered. What does she get back? One pair of slacks, and a pair of men's jeans. (Not even my size.)