My first and probably my last cruise with HAL

Embarkation was good although we were not introduced to our cabin stewards until a couple of days into the cruise. Beds comfortable and pillows excellent.

No drawers in the stateroom to unpoack small items into so do not understand why there is a lidded BOX in the room instead. A chest of drawers could be put in place of this wasted item.

The elevators were plentiful and always working.

The bathrooms were always available and never 'out of order'

Plentiful hand sanitation stations throughout the ship which was excellent.

Lido buffet poor food and choice and lack of servers made everything slow. Traditional late dining. Waiters really need re-training - several times many of the table were given the wrong meals or missed a course or were given the requested mustard as they were finishing the last bite of the meal!!

The prices for drinks including dinner wine was - IMO - rather high

It was good that all staff were friendly and you got good day and a smile but some of this should have rubbed off on the customer relations desk where the staff were unhelpful because they would never listen to what you were saying. They would pick up on one word and give a standard reply to 'something' but not what you were asking about.

The day time 'entertainment' was non existent. unless you paid to join an activity or went to sales talk. This could be down to a poor CD or lack of enteratinment staff

The evening entertainment for late dinner sitting was very poor - one good show with a comedian but otherwise a 6th form college could have done as good if not better.