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Embarkation was good although we were not introduced to our cabin stewards until a couple of days into the cruise. Beds comfortable and pillows excellent. No drawers in the stateroom to unpoack small items into so do not understand why there is a lidded BOX in the room instead. A chest of drawers could be put in place of this wasted item. The elevators were plentiful and always working. The bathrooms were always available and never 'out of order' Plentiful hand sanitation stations throughout the ship which was excellent. Lido buffet poor food and choice and lack of servers made everything slow. Traditional late dining. Waiters really need re-training - several times many of the table were given the wrong meals or missed a course or were given the requested mustard as they were finishing the last bite of the meal!! The prices for drinks including dinner wine was - IMO - rather high It was good that all staff were friendly and you got good day and a smile but some of this should have rubbed off on the customer relations desk where the staff were unhelpful because they would never listen to what you were saying. They would pick up on one word and give a standard reply to 'something' but not what you were asking about. The day time 'entertainment' was non existent. unless you paid to join an activity or went to sales talk. This could be down to a poor CD or lack of enteratinment staff The evening entertainment for late dinner sitting was very poor - one good show with a comedian but otherwise a 6th form college could have done as good if not better.  

My first and probably my last cruise with HAL

Oosterdam Cruise Review by windsor26

1 person found this helpful
Trip Details
  • Sail Date: December 2014
  • Destination: South Pacific
  • Cabin Type: Large Outside Stateroom (fully obstructed views)
Embarkation was good although we were not introduced to our cabin stewards until a couple of days into the cruise. Beds comfortable and pillows excellent.
No drawers in the stateroom to unpoack small items into so do not understand why there is a lidded BOX in the room instead. A chest of drawers could be put in place of this wasted item.
The elevators were plentiful and always working.
The bathrooms were always available and never 'out of order'
Plentiful hand sanitation stations throughout the ship which was excellent.
Lido buffet poor food and choice and lack of servers made everything slow. Traditional late dining. Waiters really need re-training - several times many of the table were given the wrong meals or missed a course or were given the requested mustard as they were finishing the last bite of the meal!!
The prices for drinks including dinner wine was - IMO - rather high
It was good that all staff were friendly and you got good day and a smile but some of this should have rubbed off on the customer relations desk where the staff were unhelpful because they would never listen to what you were saying. They would pick up on one word and give a standard reply to 'something' but not what you were asking about.
The day time 'entertainment' was non existent. unless you paid to join an activity or went to sales talk. This could be down to a poor CD or lack of enteratinment staff
The evening entertainment for late dinner sitting was very poor - one good show with a comedian but otherwise a 6th form college could have done as good if not better.
 
windsor26’s Full Rating Summary
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Cabin Review

Large Outside Stateroom (fully obstructed views)
Cabin HH 4089
Wellk situated but Very noisy cabin as above doors on deck where lifeboard 09 is stationed and this door had a broken closer so slammed all day and half the night Asking for maintenance to mend it proved impossible for the customer relations desk to understand and pass on the request
Upper Promenade Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins