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Compared with other multiple Costa cruises done on other ships, the Diadema has been a disappointment. The ship (5000 passengers) has the same surface area of public space (swimming pool, dance floor, theater, reception) as other smaller ships (3000 passengers), thus causing overcrowding and long waiting in line for lunch or reception. It seems that the number of staff has not been increased in proportion. The staff looks exhausted and sometimes lost with no time to communicate with passengers. In this new concept of ship, forget about eggs in the morning, sorbet at the end of dinner, pizza for lunch, coffee dispensing machine for lunch: these are now options to be paid extra. The daily service fee has also been increased to 8.5 euros per person. It seems that everything is done to save or gain money. The decoration is fine, more simple than older ships, and looks more like an American shopping mall. A sign of this commercial spirit is the publicity placard for an Italian travel agency that hangs from the balcony over the swimming pool. The food at the Fiorentino restaurant is of the standard Costa good quality with good prompt service (except for desserts which are poor, without now the usual possibility of having an ice-cream or a sorbet) but the cafeteria is a disappointment (long lines, poor choice, difficulty to find a table). Scanty tea time (short of green tea, offering only a choice of either dry cake or biscuit), no more midnight snack, no more pizza. We went to the special Costa club restaurant: service was poor and super slow, frozen food was cooked, dishes arrived cold, white wine was not chilled, you had to beg for bread). The Italian spirit of Costa is going downhill: the atmosphere is becoming international, bland and money-making. Globally the entertainment was fine, the music bands very good but forget about dancing comfortably: the dancing floors are of the same size as other smaller ships, which means overcrowding. One last comment about the on-board journal: contained poor information and was unattractive compared with journals provided during previous cruises. Dress code is informal nearly everyday including the day of the captain's cocktail. All this contributes to making this cruise on Diadema far from a dream.  

Diadema: a disappointment

Costa Diadema Cruise Review by alcruise76

2 people found this helpful
Trip Details
Compared with other multiple Costa cruises done on other ships, the Diadema has been a disappointment. The ship (5000 passengers) has the same surface area of public space (swimming pool, dance floor, theater, reception) as other smaller ships (3000 passengers), thus causing overcrowding and long waiting in line for lunch or reception. It seems that the number of staff has not been increased in proportion. The staff looks exhausted and sometimes lost with no time to communicate with passengers.
In this new concept of ship, forget about eggs in the morning, sorbet at the end of dinner, pizza for lunch, coffee dispensing machine for lunch: these are now options to be paid extra. The daily service fee has also been increased to 8.5 euros per person. It seems that everything is done to save or gain money. The decoration is fine, more simple than older ships, and looks more like an American shopping mall. A sign of this commercial spirit is the publicity placard for an Italian travel agency that hangs from the balcony over the swimming pool.
The food at the Fiorentino restaurant is of the standard Costa good quality with good prompt service (except for desserts which are poor, without now the usual possibility of having an ice-cream or a sorbet) but the cafeteria is a disappointment (long lines, poor choice, difficulty to find a table). Scanty tea time (short of green tea, offering only a choice of either dry cake or biscuit), no more midnight snack, no more pizza. We went to the special Costa club restaurant: service was poor and super slow, frozen food was cooked, dishes arrived cold, white wine was not chilled, you had to beg for bread). The Italian spirit of Costa is going downhill: the atmosphere is becoming international, bland and money-making.
Globally the entertainment was fine, the music bands very good but forget about dancing comfortably: the dancing floors are of the same size as other smaller ships, which means overcrowding.
One last comment about the on-board journal: contained poor information and was unattractive compared with journals provided during previous cruises. Dress code is informal nearly everyday including the day of the captain's cocktail. All this contributes to making this cruise on Diadema far from a dream.
 
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Cabin Review

Cabin
The cabins are as usual, comfortable and clean with good room service.
  Costa Diadema Deck Plans

Port & Shore Excursion Reviews

  • Genoa
    Since La Spezia is not in the list of usual stopover ports, I will comment on this new docking place. It was a pleasant discovery. La Spezia has newly been arranged for accommodating big cruise ships, all for the better. It is possible to visit Florence, Pisa, lucca (with the ship excursions), le cinque terre, Portovenere (by yourself), and la Spezia is in itself a lively pleasant town. We decided to walk to the train station since the ship is docked right in the heart of the town with a free shuttle bus to the port exit). The we took the train to explore the lovely fishing villages of the cinque terre. Trains are regular and the different villages ( Riomaggiore, Corniglia, Vernazza can be reached in 15 minutes). Buy a ticket for the furthest destination, and the return ticket will allow you to make stops at all the villages on the way back.
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  • Naples
    The stopover in this port is too short to do anything substantial, which is a shame when you consider the richness of the Napoli area (Pompei, Capri, Amalfi…which require at least a full day). I recommend to stroll in the city by yourself since the ship is docked in the heart of the city. Stroll around the royal palace or visit it , the San Carlo theater, Santa Chiara, taste a cappuccino and a sfloliatella in a café, walk along the via dei tribunal with its numerous interesting churches, explore the via San Gregorio Armeno with its numerous shops of articles for Napolitan crèches and if you are lucky encounter men dressed up as pulchinella, visit Napolli underground, and finish with the market place. This is already plenty for a half day stop over. Be sure to wake up early to disembark as soon as the ship docks.
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