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Oosterdam Review

4.0 / 5.0
Editor Rating
1,048 reviews
35 Awards

Not Up to HAL Standards

Review for Oosterdam to Australia & New Zealand
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6-10 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Nov 2014
Cabin: Neptune Deluxe Verandah Suite

This review is for the cruise from Auckland NZ to Sydney, embarking on November 7, 2014.

First, the embarkation process was an organizational nightmare. Long lines (embarkation took over two hours) and long times standing in what can only be described as a dillapidated pier. Walking surface was uneven, which was a challenge for any passengers with mobility issues. We had booked a Neptune suite, which is supposed to include priority boarding, but that was not accommodated. Furthermore, my mother has problems walking and uses a walker, but there were no arrangements made for guests with these problems.

Stateroom: As mentioned, we had booked a Neptune Suite. These suites are smaller than similar ones on other vessels. The size of the room was comparable to a standard veranda suite on Princess and Celebrity (both of which we have sailed recently). Our stateroom steward was nice enough, but it was the day AFTER sailing when we finally met him. On previous HAL voyages, our steward would introduce himself on the same day of embarkation. He was also difficult to locate if we needed anything.

Cabin Review

Neptune Deluxe Verandah Suite

Cabin SA

Smaller than similar category staterooms on other vessels. Bathroom is nicely appointed but not as well laid out as on other ships. If you don't use the Neptune Lounge when you book a suite, then the upgrade is not worth it.

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