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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1342 reviews
10 Awards

Queen Mary 2, Sloppy Service, Poor Entertainment

Review for Queen Mary 2 (QM2) to France
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Norman B
6-10 Cruises • Age 70s

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Cabin

Additional details

Sail Date: Nov 2014
Cabin: Balcony, sheltered

This was our 3rd Cunard cruise this year. The first was on the Queen Mary 2 Atlantic crossing from West to East, as this was our 40th wedding anniversary treat we traveled Britannia Club class and we were very happy with it. We then treated ourselves to a Mediterranean cruise on the Queen Elizabeth, also Britannia Club class and, probably due to the superb restaurant service we enjoyed it more than the QM 2. We then saw an offer for a 4 day trip to France and Bruges on the QM 2 again and as it was my birthday we decided to go again. I phoned to inquire about prices for Club Class as I assumed the headline price was for an inside stateroom(cabin). They said for £50 pp more we could have a balcony. I asked about the price for Club Class as I had enjoyed the 2 previous trips on the QM2 & the QE. I was told there weren't any "special prices" on the better grades so we opted for the Britannia Class with a balcony upgrade, thinking it can't be much different and not worth the large price difference as it was only for 4 nights, how wrong could I be. The cabin was fine and comfortable but the dining was awful. Crowded without an option for first or second seating for dinner which meant a long time between lunch and dinner and late to bed after the show.

The waiting staff were either under pressure due to over crowding or poorly trained as there we often mistakes, such as the wrong cutlery, no cutlery, items missing off the plate and food not arriving at all. Breakfast was the worst affected meal for some reason. On the day at sea the queue for breakfast stretched past the gaming machines and when we were seated I saw that the upper level was empty. I asked our waiter why that was when there was such a queue to get in, "we don't have enough staff to man upstairs" he said. Strange, did they jump ship overnight?

The first night the show was a group singing soul and blues not my favourite music but we decided we'd watch it. We arrived about 10 minutes before the show started so as to get a drink as they don't serve drinks during the show. We called waiter over and asked for the cocktail list, he went and got one and gave it to us, then left before waiting for our order. He didn't return before the show started so we didn't get our drinks. The group were nothing special but OK but they obviously thought they were better than they were. Not having a drink we left as without a drink to fortify us they were unwatchable. They were on again 2 nights later so we didn't bother to go, 50% of the entertainment and we didn't watch it, the entertainments director must have been dragging the bottom of the "buy one get on free bargain barrel". We had trouble getting drinks most nights as there didn't seem to be enough waiters, the upside being my drinks bill was unbelievably small.

Cabin Review

Balcony, sheltered

Cabin BC

Nice comfortable cabin with a large bed as usual, would have preferred a higher deck but not bothered for 4 days in Europe in winter. Cabin steward was good.

20 Helpful Votes

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