This is our 6th cruise with HAL and as always a wonderful experience. The quality of service on this cruise line is next to none. Stateroom attendants are in a class all by themselves always smiling, service oriented, quick and efficient. Many thanks to our attendants Suni and Kumar. Neptune lounge concierges Roxy and Kristin were a pleasure to travel with. Always helpful, efficient and professional.
Stateroom big with tons of storage space, all areas of the ship clean and in good condition. I had read previous reviews that made it sound as though the ship was in need of upgrading but we did not find this. Yes it's true that some other cruise lines may have bigger and more outlandish decor but we like the style of HAL as you always feel you're on a ship rather than on a floating resort.
Food was excellent as always but occasionally we found the breakfast fare in the dining rooms to be warm rather than hot (Pinnacle and MDR) - never ate at the Lido). The Cellar Master evening was OUTSTANDING and I would highly recommend this event even more than the Cirque night.
No opinion on entertainment as we attended few but went to Karaoke once only as the equipment failed and this was therefore cancelled for the rest of the cruise. We did however have a better option which was to sing with the Halcats one evening and that was wonderful, even better than Karaoke. Hopefully they could do this activity on more sailings.
All ports of call were excellent although we skipped Hobart and Milford Sound due to bad sea conditions. As a compensation we had 2 days in Melbourne instead of one. Many thanks to Captain Draper for making difficult decisions but keeping passengers safe and comfortable.
Embarkation: somewhat painful in Auckland due to inadequate terminal. We were kept waiting in an u heated hangar on a somewhat chilly morning.
Disembarkation: fast and efficient but would have appreciated if HAL had warned us that the Sydney terminal was under construction and we could not remain inside. We were immediately forced outside to wait for transport. Thankfully it was a hot sunny day.
Excursion organization: my one irritant was that on this ship if you were on a ship excursion, you got your excursion sticker given as your excursion was called and as you exited the show lounge. In our 5 previous cruises, stickers were given as you entered so you had the option to disembark and wait outside. If you were unlucky enough to have a departure at 8:45 am and the ship was docked at 7:30 am you had to wait onboard the whole time. Passengers doing non-ship excursions had a better deal than those paying the premium price. Passengers with priority disembarkation were equally penalized.
Excellent room facilities. Large, comfortable and well appointed