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Serenade of the Seas Review

4.5 / 5.0
Editor Rating
1632 reviews
3 Awards

Very poorly structured for disabled guests and customer service

Review for Serenade of the Seas to Greece
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dmstacey
2-5 Cruises • Age 60s

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Additional details

Sail Date: Oct 2014
Cabin: Royal Suite

Ship Problems:-

1) The elevator calling system is a nightmare at boarding and disembarkation as they are far too busy. On arrival we had to endure the ‘scrum’ of guests competing for elevators which had no logic to them. We eventually worked out they appear to work on a priority call system which in principle sounds sensible, but in practice means that it is impossible for guests to know which elevator to wait by; causing people to miss an elevator because other people by pure luck were closer to the doors. Terrible for guests like us with a wheelchair!!! Why can’they use the same system used in Hotels. If an elevator is going up – it’s going up, and vice versa. At least you know what elevator to stand by and not miss your place.

2) The corridors to the staterooms are almost impossible to traverse with a wheelchair due to the room attendant trolleys. These trolleys should have ‘parking stations’ where they can be set back out of the way.

Cabin Review

Royal Suite

Cabin RS

Stateroom Problems (Royal Suite):-1) Dirty and stained furniture.2) Filthy balcony loungers.3) Knob missing from lounge drawers (replaced after complaint).4) Waste Bin in lounge dirty (no bin liners used).5) Only 1 coffee sachet provided for 3 guests.6) Brown sugar was not replaced after first use.7) No price list for mini-bar.8) No Ship Plan in cabin (only place is by the lifts). Not good enough, especially when you need to plan your route.9) Announcements did not work in cabin – we missed cancellation announcement of one show.

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