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This shockingly poor experience on American Cruiselines really should be told to warn future travelers just how bad a simple cruise can be. The first obvious situation we encountered was the totally untrained staff which included a brand new cruise director (who was snippy, sarcastic and unresponsive to our simplest request to provide us with an extra chair) and servers who were fresh out of school. They were quite pleasant but didn't know much about serving. What they Did know about was that they weren't getting their tips. We paid our bill an added a large amount on our credit card for staff tips and are Very Upset that this money is not being passed on to these needy people, several of whom are leaving their jobs. The chef was an abomination. Two portions of soup taught us that we couldn't possibly order that item again as it was filled with corn starch so thick that one had to work at stirring the contents and,worse yet, the salt content was so enormous in that and the rest of the food, that I came home up 6 pounds with swollen ankles. In 2 days it had all come off but it was very uncomfortable. (Eating salads does Not put on weight.) Another kitchen problem was that they kept running out of food. The waiters told us that management had hired this chef to use up everything in the kitchen and Not buy any more food as the ship was headed for dry dock. Toward the end of the week, the portions were miniscule. Interestingly, this company charges fares comparable to the luxury cruise lines but provides mediocre vessels with minimal service. No phones in the rooms, no notepaper or pen, and cheap furniture. On the only other cruise we sailed with them in the Owner's Suite, we were treated to little pastries every night; on this cruise, they brought some strawberries on only 2 nights. The entertainment was pretty poor. Only one performer out of several was a professional. One night they substituted entertainment with Bingo of all things! The brochure said we were traveling from Charleston to Jacksonville, Fla. However, when we arrived in Charleston, there was No city tour. We sailed out of there immediately. We finished the tour without ever reaching Jacksonville, debarking from an island instead. We had to pay a significant per person fee for transferring to Jacksonville without ever seeing that city either. I call this deceptive advertising. Comparing it with our other cruise with them again, we began in Seattle and were, of course, treated to a city tour before sailing. We are left with the feeling that the company cut corners in every way possible and that, based on what we paid, this was a huge ripoff! In addition, it was so unpleasant in so many ways.

THE CRUISE FROM HELL...

American Star Cruise Review by sandiarny

19 people found this helpful
Trip Details
  • Sail Date: November 2014
  • Destination: USA
  • Cabin Type: Owner's Suite
This shockingly poor experience on American Cruiselines really should be told to warn future travelers just how bad a simple cruise can be. The first obvious situation we encountered was the totally untrained staff which included a brand new cruise director (who was snippy, sarcastic and unresponsive to our simplest request to provide us with an extra chair) and servers who were fresh out of school. They were quite pleasant but didn't know much about serving. What they Did know about was that they weren't getting their tips. We paid our bill an added a large amount on our credit card for staff tips and are Very Upset that this money is not being passed on to these needy people, several of whom are leaving their jobs.
The chef was an abomination. Two portions of soup taught us that we couldn't possibly order that item again as it was filled with corn starch so thick that one had to work at stirring the contents and,worse yet, the salt content was so enormous in that and the rest of the food, that I came home up 6 pounds with swollen ankles. In 2 days it had all come off but it was very uncomfortable. (Eating salads does Not put on weight.) Another kitchen problem was that they kept running out of food. The waiters told us that management had hired this chef to use up everything in the kitchen and Not buy any more food as the ship was headed for dry dock. Toward the end of the week, the portions were miniscule.
Interestingly, this company charges fares comparable to the luxury cruise lines but provides mediocre vessels with minimal service. No phones in the rooms, no notepaper or pen, and cheap furniture.
On the only other cruise we sailed with them in the Owner's Suite, we were treated to little pastries every night; on this cruise, they brought some strawberries on only 2 nights.
The entertainment was pretty poor. Only one performer out of several was a professional. One night they substituted entertainment with Bingo of all things!
The brochure said we were traveling from Charleston to Jacksonville, Fla. However, when we arrived in Charleston, there was No city tour. We sailed out of there immediately. We finished the tour without ever reaching Jacksonville, debarking from an island instead. We had to pay a significant per person fee for transferring to Jacksonville without ever seeing that city either. I call this deceptive advertising. Comparing it with our other cruise with them again, we began in Seattle and were, of course, treated to a city tour before sailing.
We are left with the feeling that the company cut corners in every way possible and that, based on what we paid, this was a huge ripoff! In addition, it was so unpleasant in so many ways.
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Cabin Review

Owner's Suite
Cabin OS 301 Owners Set
fair
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