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We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the second time, traveling on the Mariner didn't meet our expectations (the prior 2008 trip in Alaska was our least favorite). To start, they booked us in a 5 star hotel that had anything but 5 star service, including the chaotic luggage collection and transport to the ship. We've never seen any Regent embarkation that was so disorganized and it certainly wasn't a good way to start the cruise. We were pleased that they had our luggage in our suite by 2:30 (earlier than in the past), but we were in the first group bussed to the ship. We spoke to many others who experienced very long waits to get on their bus and it was raining by the time they got to the ship, making an unpleasant situation even worse. The public areas of the ship were recently remodeled and were very attractive, as was a lot of the artwork around the ship. We were pleased to see some familiar faces managing and serving in La Veranda and Compass Rose, and the dining room staff was unfailingly pleasant and friendly. Even so, we couldn't overlook the many service shortcomings, especially regarding repeated delays in wine and coffee service at lunch and dinner. I don't drink coffee, but my husband agreed with a previous reviewer, saying it wasn't good, even if it arrived in a reasonable period of time. Apparently they are training many new staff in anticipation of inaugurating a new ship in 2016, but knowing that didn't help our disappointment. This certainly isn't the service we'd experienced on past Regent cruises. The food was decent, not outstanding. Particularly disappointing was the selection at breakfast and lunch buffets; not nearly the variety we'd seen on previous cruises. I ate fish almost every day which turned out to be in my favor because we heard from red-meat lovers that they were disappointed with the beef/pork/lamb quality. We used room service several times. Although delivery was prompt, half the time the staff left something off the order, or added something we hadn't requested. Our standard mid-ship suite had been partlaly renovated, with a new bathroom, including a very nice stand-alone shower, a bonus for my husband who is moderately disabled. Otherwise, the suite had the same furnishings and linens they've had for several years and was overdue to be refurbished. Our stewardess/steward were exceptionally sweet and gave us outstanding service. The gym was well equipped with up-to-date machines and auxiliary equipment. There were many classes offered, but most often they were scheduled early in the morning (7:00 or 7:30) or late in the afternoon (4:30 to 6:30), not particularly convenient times if you want to sleep a little later or get ready for cocktails and dinner. We thoroughly enjoyed Edward Peck's lectures; the other lecturers offered weren't worth our time. Some of the evening entertainment was quite good (the new Jean Ryan production company and a couple of the pianists)but the rest were average, or even substandard. We loved Madeira and the Canary Islands. Seeing these out-of-the-way-places-for-U.S.-residents was almost worth the high cost of the cruise alone because it's prohibitive to fly there from the U.S. Most of our tours were adequate, although we did have to choose the easier ones because of my husband's disability, so can't speak to the more adventurous ones. For those of us that were again using the Regent transport services, the disembarkation process was almost as chaotic as the embarkation process. Given that many of the ship's passengers were challenged, it was especially distressing to have so little help getting our luggage from the dockside to our bus. When we reached the airport, with so many passengers arriving at once, there were very long lines to check in, even though we had first-class tickets. Definitely not first class service, and a poor way to end the cruise.

Underwhelming experience

Seven Seas Mariner Cruise Review by RAQ

65 people found this helpful
Trip Details
  • Sail Date: October 2014
  • Destination: Transatlantic
  • Cabin Type: Deluxe Suite
We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the second time, traveling on the Mariner didn't meet our expectations (the prior 2008 trip in Alaska was our least favorite). To start, they booked us in a 5 star hotel that had anything but 5 star service, including the chaotic luggage collection and transport to the ship. We've never seen any Regent embarkation that was so disorganized and it certainly wasn't a good way to start the cruise. We were pleased that they had our luggage in our suite by 2:30 (earlier than in the past), but we were in the first group bussed to the ship. We spoke to many others who experienced very long waits to get on their bus and it was raining by the time they got to the ship, making an unpleasant situation even worse.
The public areas of the ship were recently remodeled and were very attractive, as was a lot of the artwork around the ship.
We were pleased to see some familiar faces managing and serving in La Veranda and Compass Rose, and the dining room staff was unfailingly pleasant and friendly. Even so, we couldn't overlook the many service shortcomings, especially regarding repeated delays in wine and coffee service at lunch and dinner. I don't drink coffee, but my husband agreed with a previous reviewer, saying it wasn't good, even if it arrived in a reasonable period of time. Apparently they are training many new staff in anticipation of inaugurating a new ship in 2016, but knowing that didn't help our disappointment. This certainly isn't the service we'd experienced on past Regent cruises.
The food was decent, not outstanding. Particularly disappointing was the selection at breakfast and lunch buffets; not nearly the variety we'd seen on previous cruises. I ate fish almost every day which turned out to be in my favor because we heard from red-meat lovers that they were disappointed with the beef/pork/lamb quality. We used room service several times. Although delivery was prompt, half the time the staff left something off the order, or added something we hadn't requested.
Our standard mid-ship suite had been partlaly renovated, with a new bathroom, including a very nice stand-alone shower, a bonus for my husband who is moderately disabled. Otherwise, the suite had the same furnishings and linens they've had for several years and was overdue to be refurbished. Our stewardess/steward were exceptionally sweet and gave us outstanding service.
The gym was well equipped with up-to-date machines and auxiliary equipment. There were many classes offered, but most often they were scheduled early in the morning (7:00 or 7:30) or late in the afternoon (4:30 to 6:30), not particularly convenient times if you want to sleep a little later or get ready for cocktails and dinner.
We thoroughly enjoyed Edward Peck's lectures; the other lecturers offered weren't worth our time. Some of the evening entertainment was quite good (the new Jean Ryan production company and a couple of the pianists)but the rest were average, or even substandard.
We loved Madeira and the Canary Islands. Seeing these out-of-the-way-places-for-U.S.-residents was almost worth the high cost of the cruise alone because it's prohibitive to fly there from the U.S. Most of our tours were adequate, although we did have to choose the easier ones because of my husband's disability, so can't speak to the more adventurous ones.
For those of us that were again using the Regent transport services, the disembarkation process was almost as chaotic as the embarkation process. Given that many of the ship's passengers were challenged, it was especially distressing to have so little help getting our luggage from the dockside to our bus. When we reached the airport, with so many passengers arriving at once, there were very long lines to check in, even though we had first-class tickets. Definitely not first class service, and a poor way to end the cruise.
RAQ’s Full Rating Summary
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