About boarding with very high expectations we were greeted by a truly beautiful ship. Lovely design, sophisticated and well-appointed without being overwhelming. The Palm Court is a particularly pleasant space for lounging and watching the scenery. Cabin comfortable and functional. Beyond that the cruise did not in any way live up to expectations.
The food in particular was not to our expectations. The embarkation day lunch is often tricky, but when the only thing that appealed was the polenta lasagna was the only appealing thing we were worried. With a cornucopia of hot sandwiches and burgers on the lunch menu for those tastes went in that direction there was little else for the rest of us who wanted something a little more interesting. The dinners likewise suffered from a lack of imagination and average quality cuts and types of meat and poultry.
The section of wine was adequate but again not sensational nor were the wines rotated particularly well. We had an excellent somellier, Lubomir, and our servers Jarryd and Nena were lovely, which made up for the disappointing dining experience. Despite the advertising, no one was interested offering us anything above and beyond what was on the menu.
The entertainment was poor and the shows dated and predictable - we did not sit through a single show. The lecturers likewise were disappointing and did not know their material adequately.
What I found most noticeable was that the crew were not particularly friendly - no one seemed to enjoy their job nor did they seemed at all responsive to their passengers. The pursers desk staff always made you feel like you were disturbing them, the bar staff pleasant but disinterested, the officers invisible.
I know that it is difficult to not compare one line to another, but for us Crystal, despite the cost being comparable in no way matched Silversea.