From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the problems inc lack of response from the Guest Relations (the door between the balconies - the door was repaired (so it could be locked and stop slamming all the time) - after 4 visits and 1 phone call on day 5! - no sugar free ice cream.

The list goes on and on.

The final straw was that we had booked the Manhattan Tour with airport drop off and when we received the tickets the enclosed letter informed us that if we wanted to do that tour we would have to carry our own luggage off the ship at 7.30am. After checking this 'advice' was confirmed by the Shore Excursions Manager as well as the Hotel Director. After having been away from home for 10 weeks and my wife recovering from spinal surgery that was not an option. A phone call from the Shore Excursions Manager told me to carry our own luggage or cancel the transfer! We cancelled the transfer. Read more