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We have been on over 12 cruises over the years. 6 with Princess. Overall the cruise was nice. We had problem with check in and had to wait for 3 hours to board because of a virus on the previous cruise. That was fine and nobody on the cruise got sick. We had our children with us and when we booked our trip, we were told there were no rooms available for 4 people so they said we had to book two rooms. We booked a mini suite for ourselves and they assured us the kids room would be assigned nearby. Our room was the very front of the ship on deck 11. Their room was the very back room on deck 8. To say the least we were not happy. My wife talked to the front desk and they first suggested we all share the same room. This after we were told we could not do that when we booked the trip. She explained we can not have our children that far away from us. They ended up giving us the mini suite next door, and I will say I was pleased with the way it ended up. When we booked the cruise, we asked for a mini suite. They informed us there were none left with decks, but the mini suites had floor to ceiling windows. We felt that would be fine. We had a standard outside window and was not as advertised. The mini suites were roomy, but nothing special. None of the amenities we have come to expect with a mini suite. The cruise was very nice and we enjoyed great service for dining staff and our room steward. Our largest disappointment was the end of the cruise. We had a noon flight and when we got our bag tags, we would be the third group off the ship. I went to the desk 2 times the day prior to departure and asked if we could get on an earlier group. They assured me we would have no problem at all getting to our flight. We arrived in port. We were required to go though customs at 6:45 am. I stood in a long line until 8:30 am when they finally showed up. There we no chairs for the elderly. No beverages offered. It was frustrating for all. After we completed that, we went to wait for our group to be called. Usually, they cannot wait to get you off the ship, but we were still on board at 10:00 am. They said they were having some difficulties, no official explanation, just rumors and different information from different staff members. Again, I went to the desk to see if we could get off with an earlier group. They again said we would have no problem making our flight. They finally let the first group go. Then there was a delay of about a half hour. Again, no explanation. We knew it would go quickly once they started calling groups. We could not have been more wrong. The next group they called were the people booked for local tours. They were originally scheduled near the end. They called the next group at about 11:00 am. We were still 2 groups away. We were finely able to get tags so we could leave the ship. When we got to the baggage claim, it was organized and our bags were easy to find. Then the nightmare began. Once outside, there was a mass of people waiting for transportation. We were instructed to stand in line for a taxi which were in short supply. We waited patiently, got near the front at which time the sheriff came and said what was the front is now the back of the line. I finally had to hold up a $ 20.00 bribe to get a taxi as all organization was gone and it was a free for all. We got to the airport and missed our flight by 7 minutes. We ended up stranded for 4 hours waiting on standby, and not getting on. We then spent $ 200.00 for a hotel. Food etc. We ended up spending about an additional $ 500.00. We also lost a vacation day from work and our children missed another day of school. We bought the insurance, but we were informed it only covered getting to the cruise, not home. Princess was absolutely NO HELP. In summation, loyalty means nothing to Princess. They spend a fortune to get us there in the form of advertising. Once they let you off board, they could care less. They do a good job of getting people on board and directing traffic on board. Could they not take the next step and provide organization for the trip home? It's like getting a date, enjoying all they can and being dropped off in the country once they get what they want. My wife and I are in sales. It takes a lot to get a new customer. You would think they would want to retain as many customers as possible. A good experience is shared with few. Bad shared with many. Out of 6 cruises with Princess, 4 were very good. 2 left us feeling upset. We take one or two cruises per year. We even picked out our next cruise with Princess prior to leaving the ship. We may sale with Princess again, but it will have to be the best deal going. There are many many lines out there other then princess and sister lines. We have tried to be loyal customers, but no more. We will no longer let them redirect their problems as ours. We spent over $12000.00 with them for this trip and have referred many new cruiser in their direction. No more. Saintjon

Coral Princess - Pacific Coastal

Coral Princess Cruise Review by saintjon

Trip Details
We have been on over 12 cruises over the years. 6 with Princess. Overall the cruise was nice. We had problem with check in and had to wait for 3 hours to board because of a virus on the previous cruise. That was fine and nobody on the cruise got sick.
We had our children with us and when we booked our trip, we were told there were no rooms available for 4 people so they said we had to book two rooms. We booked a mini suite for ourselves and they assured us the kids room would be assigned nearby.
Our room was the very front of the ship on deck 11. Their room was the very back room on deck 8. To say the least we were not happy. My wife talked to the front desk and they first suggested we all share the same room. This after we were told we could not do that when we booked the trip. She explained we can not have our children that far away from us. They ended up giving us the mini suite next door, and I will say I was pleased with the way it ended up.
When we booked the cruise, we asked for a mini suite. They informed us there were none left with decks, but the mini suites had floor to ceiling windows. We felt that would be fine. We had a standard outside window and was not as advertised. The mini suites were roomy, but nothing special. None of the amenities we have come to expect with a mini suite. The cruise was very nice and we enjoyed great service for dining staff and our room steward.
Our largest disappointment was the end of the cruise. We had a noon flight and when we got our bag tags, we would be the third group off the ship. I went to the desk 2 times the day prior to departure and asked if we could get on an earlier group. They assured me we would have no problem at all getting to our flight. We arrived in port. We were required to go though customs at 6:45 am. I stood in a long line until 8:30 am when they finally showed up. There we no chairs for the elderly. No beverages offered. It was frustrating for all. After we completed that, we went to wait for our group to be called. Usually, they cannot wait to get you off the ship, but we were still on board at 10:00 am. They said they were having some difficulties, no official explanation, just rumors and different information from different staff members. Again, I went to the desk to see if we could get off with an earlier group. They again said we would have no problem making our flight.
They finally let the first group go. Then there was a delay of about a half hour. Again, no explanation. We knew it would go quickly once they started calling groups. We could not have been more wrong. The next group they called were the people booked for local tours. They were originally scheduled near the end. They called the next group at about 11:00 am. We were still 2 groups away. We were finely able to get tags so we could leave the ship. When we got to the baggage claim, it was organized and our bags were easy to find. Then the nightmare began.
Once outside, there was a mass of people waiting for transportation. We were instructed to stand in line for a taxi which were in short supply. We waited patiently, got near the front at which time the sheriff came and said what was the front is now the back of the line. I finally had to hold up a $ 20.00 bribe to get a taxi as all organization was gone and it was a free for all. We got to the airport and missed our flight by 7 minutes. We ended up stranded for 4 hours waiting on standby, and not getting on. We then spent $ 200.00 for a hotel. Food etc. We ended up spending about an additional $ 500.00. We also lost a vacation day from work and our children missed another day of school. We bought the insurance, but we were informed it only covered getting to the cruise, not home. Princess was absolutely NO HELP.
In summation, loyalty means nothing to Princess. They spend a fortune to get us there in the form of advertising. Once they let you off board, they could care less. They do a good job of getting people on board and directing traffic on board. Could they not take the next step and provide organization for the trip home? It's like getting a date, enjoying all they can and being dropped off in the country once they get what they want.
My wife and I are in sales. It takes a lot to get a new customer. You would think they would want to retain as many customers as possible. A good experience is shared with few. Bad shared with many.
Out of 6 cruises with Princess, 4 were very good. 2 left us feeling upset. We take one or two cruises per year. We even picked out our next cruise with Princess prior to leaving the ship. We may sale with Princess again, but it will have to be the best deal going. There are many many lines out there other then princess and sister lines. We have tried to be loyal customers, but no more. We will no longer let them redirect their problems as ours. We spent over $12000.00 with them for this trip and have referred many new cruiser in their direction. No more.
Saintjon
saintjon’s Full Rating Summary
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 10 to 12
Ages 16+
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