1. Home
  2. Cruise Reviews
  3. Costa Diadema
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars more for the paid services on board. Diadema is made that way is driving you to the paid services. For example, in the regular restaurant during diner, the food is coming very late, cold and most of the time with no taste. Also there is no buffet dinner on the entire ship. You have to go to the restaurant every night and if you don't like the cold and no taste food, your only choise not to go to bed empty stomach is to pay 25 euro per person plus drinks and eat at the paid restaurants and ONLY if you are lucky enough to get a table. We were NOT! People are litterally fighting for a cup of free coffe during lunch and some sweets and fruits! There are too many passangers and not so much help and stuff. The helpers are walking like ghosts on Diadema - they are too exhausted and they also look freightened by the supervisors who are yelling of them in front of the cruisers if something is not OK. If you are calling trhe Customer Service from your cabin or from any phone on the ship, you need to be very patient. You will hear music for 20-30 minutes until someone is picking up and than again 2-3 hours until someone appears at your door. Back to food, forget about eggs at breakfast. They don't serve eggs, ommlets or anything with eggs. The lines for breakfast and lunch at the buffet are the longest I ever seen on a cruise. Same with the lines made on each stopping port at embarkation. I am sorry to say all of this because we are Costa fans. We hope some of the problems will be repaired in time. There is one good thing about Diadema thou: the entertainment! Excelent singers and performers, great dancers, live bands, DJ's, excelent drinking bars, excelent entertainment team. Thumbs up for them because they saved our vacation.

Not as expected

Costa Diadema Cruise Review by Ninachris

Trip Details
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars more for the paid services on board. Diadema is made that way is driving you to the paid services. For example, in the regular restaurant during diner, the food is coming very late, cold and most of the time with no taste. Also there is no buffet dinner on the entire ship. You have to go to the restaurant every night and if you don't like the cold and no taste food, your only choise not to go to bed empty stomach is to pay 25 euro per person plus drinks and eat at the paid restaurants and ONLY if you are lucky enough to get a table. We were NOT! People are litterally fighting for a cup of free coffe during lunch and some sweets and fruits! There are too many passangers and not so much help and stuff. The helpers are walking like ghosts on Diadema - they are too exhausted and they also look freightened by the supervisors who are yelling of them in front of the cruisers if something is not OK. If you are calling trhe Customer Service from your cabin or from any phone on the ship, you need to be very patient. You will hear music for 20-30 minutes until someone is picking up and than again 2-3 hours until someone appears at your door. Back to food, forget about eggs at breakfast. They don't serve eggs, ommlets or anything with eggs. The lines for breakfast and lunch at the buffet are the longest I ever seen on a cruise. Same with the lines made on each stopping port at embarkation. I am sorry to say all of this because we are Costa fans. We hope some of the problems will be repaired in time. There is one good thing about Diadema thou: the entertainment! Excelent singers and performers, great dancers, live bands, DJ's, excelent drinking bars, excelent entertainment team. Thumbs up for them because they saved our vacation.
Ninachris’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Costa Diadema price drops
250,000+ people have entered their email