• Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

MSC Sinfonia Review

4.0 / 5.0
Editor Rating
694 reviews

BEWARE OF MSC CRUISES - WORST CRUISE COMPANY EVER!!!

Review for MSC Sinfonia to the Mediterranean
User Avatar
Ellen123
First Time Cruiser • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Sep 2014
Cabin:

After being on many cruises with different cruise companies could not believe our experience with MSC.

Booked a cruise in 2013 on MSC website for a Medetarinian cruise to embark in Ibiza on 3rd September 2014. Couple months before due to sail went on website to pay balance - It was then I was shocked to notice my booking had been completely changed to embark in Genoa on 1st September and no notification of this had been sent to me by email, post or telephone. This change was obviously a major problem as flights etc. had been booked to Ibiza. When contacted the company they were totally uninterested but after a week of emails etc. they changed our tickets to embark in Ibiza - The company admitted that they failed to notify us and also admitted to many other errors - WHY DIDN'T WE CANCEL AT THAT POINT!!!

Arrived in Ibiza port to board ship - Another bad experience - When we did get to board after having to explain ourselves to many security personnel not one of the MSC staff on board had any idea we were embarking and no cabin was ready for us The whole experience was a nightmare - When we did eventually get to our cabin it had not been cleaned to a standard that would expect and also had a broken mirror - No one on board was interested. WORSE WAS TO COME!!!

Cabin Review

NO WHERE NEAR STANDARD OF OTHER CRUISE SHIPS

2 Helpful Votes
previous reviewnext review

Find an MSC Sinfonia Cruise from $99

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

Share your feedback

International Sites

© 1995—2022, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent