Norwegian Star Review

Norwegian Line cutting back on food quality and service

Review for the Baltic Sea Cruise on Norwegian Star
User Avatar
Trinidadian
10+ Cruises • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Sep 2014
Cabin: Oceanview Porthole Window

We cruised on this ship (the Norwegian Star) in Feb 2014 doing the 14 day Panama Canal cruise.

The decline in the quality of the food and on-board service in the seven month interval was very noticeable. Specifically there was no Lobster dinner served in the seating restaurants this time, the quality of the beef was noticeably poorer, many dishes were too salty, and had an excess of sauce. One had to specifically order green vegetables as sides, they weren't on the menu. Overall the food was very disappointing this time. We even ate at the extra cost restaurants on three occasions, and had disappointing meals in two of them.

In terms of service the staff did not try to understand what one was requesting and when one persevered with one's request, they were very defensive. This was the case with all levels from cabin staff and bar and restaurant wait persons up to the Customer Service Desk. Overall the service came across as forced and synthetic, not natural and genuine; quite possibly because the staff have never experienced real service themselves.

Cabin Review

Oceanview Porthole Window

1 Helpful Vote
previous reviewnext review

Find a Norwegian Star Cruise from $639

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.