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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Came back angry

Emerald Princess Cruise Review by dundalkspur

1 people found this helpful
Trip Details
  • Sail Date: Oct 2014
  • Destination: Canary Islands

We seem to have been on a different cruise to the previous reviewers..................


the crew, the cleanliness of the ship, our cabin steward and the staff in the International cafe.


Our basic concerns were with the menus and the quality of food being served. We are Elite members and have been sailing with Princess for quite some years and we were very disappointed with the range and quality of food in the Horizon and the very slow service in the main restaurants. We complained about the amount of beef dishes that were on the menu daily - firstly to the Head Chef of the Horizon Court who seems not to have the words "can do" in his vocabulary but blamed his superiors We then wrote a written complaint to the hotel manager and it took him a few days to respond - it may be just coincidence before the Captains Club formal event and his answer was ut us "Carnival's fault".

The gym was so disappointed - most of the equipment, in particular the bikes and the cross trainers - needed major work and calibration mainly due to the fact that they are not designed for obese people who tend come and watch movies in the gym for some reason.

The coffee on the ship was absolutely lousy and we a premium coffee card - even the staff agreed with us about the standard of the coffee.

We took an excursion in Madeira and for four hours we were subjected one couple whose baby was crying continuously.

When it rained the Lido Deck was like a skating rink because the drains could not cope with the rain water and some people on the deck were worried their cabins would get flooded every time it rained.

The lounges were always full of people and were during the day with flip-flops and booze .

We will never travel again on the "Grand class ships" as we have had the worst travel experiences on those ships .

We are also Elite members on other cruise lines and will be more inclined to book with them in future !

dundalkspur's Full Rating Summary
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Cabin Review

Cabin AB d225

OK -the air conditioning is rationed?

Port & Shore Excursion Reviews

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