The Solstice is one of the best designed cruise ships my wife and I have been on. However, the experience is significantly undermined by Celebrity's attitude to customers. Here are some of our stories.

1 The cruise itinerary showed a day of cruising the inside passage. However my wife and I were awoken to the ship rolling in 3-5 metre swells in the early hours of the inside passage day. The ship was not sailing the itinerary at all but had sailed around the outside of Victoria island into the ocean waters There were many passengers very upset that this happened ( and some very sea sick). Numerous questions to ship staff about why we were not sailing the itinerary resulted in numerous different responses: eg "the ship is too large to sail the inside passage", "we have never sailed the inside passage all summer", "a Russian jet fighter flew over the inside passage so for security we did not go there" and "we did sail the inside passage between 2:30am and 4am this morning". No one would tell us the truth. Our itinerary showed a day of sailing the inside passage. We were told we must have printed the wrong itinerary from the web site, but then I showed staff Celebrity Excursion booklet for OUR cruise and it showed on the inside of the back page that there was a day cruising the inside passage. The staff member then commented that the ship was not responsible for this as these were printed by Celebrity Head Office and were incorrect!! Many passengers felt "ripped off" as some Aussies on board commented.

2 We went to Murano specialty restaurant and thought the food was average apart from a spectaclular dessert Read more