Let me start with saying that I never write any reviews and I am not picky. In case if something really goes wrong I call customer service and usually all the problems are getting resolved. Any decent company that sucsessfuly functions in this country will do everything not to loose a customer. By the end of the Western Caribbean cruise people were promised, I am sure carnival lost a lot of current and potential clients. I understand that some things go out of control because of the weather and other natural causes. But the good smart management and putting customers’ satisfaction above financial gain would bring any business more success. Apparently Carnival is too cheap to pay to qualified specialists or just prefers to be dishonest and unfair to it’s guests on board. English is my second language, so please keep it in mind when you read this. I only did this review to warn people about how their vacation can be spoiled by Carnival.

My cruise almost started on the wrong ship. I was travelling with my mom and one other person. We got our keys at the airport after spending 1 hour in the line. Then we took a cab to the port. Interesting fact - the taxi from airport to port is $25. the Carnival shuttle is $16 per person and after waiting in line to check in, you would have to sit and wait even longer for a shuttle. No comments here, I simply don’t get it. So we took a cab, because it made more sense to us. We arrived to the port early. There were two cruise ships Breeze and Conquest. We just wanted to get rid of our carry on bags and walk to the bayside mall in Miami. Workers at the port were not helpful at all. I felt like a ship in the herd. We ended up going through all the checking points but the last one, to find out that we have to go outside to get rid of our baggage. So we walked outside where we started. We found the crew that was grabbing and throwing bags in a cart. one of the men offered to take our bags and demanded(!) a tip. I gave him a few bucks, but was kind of irritated by the way he acted so i watched for a minute. Nobody else tipped. At that time I was in a great mood and didn’t care about that little incident at all. I was exited and happy about the coming cruise and the islands.

When we came back to the port hours later, we had to go through all the checking points again. At the last checking point right before you step on the board of the vessel, they checked our keys, the keys were not working. The guy started to issue new key cards to us, when I asked if we were on the right ship. He started to laugh at me and then looked at the keys and yelled how did you get here this is not Breeze, this is Conquest!" (wow! really?!) I didn’t even care about him cursing at that point, he started to run away and was calling us to run after him.We came to some office, where they told us, that our bags could go on the wrong ship. We were asked many times how our bags looked like, in spite of the fact that they had tags with our info and stateroom number attached. It was so confusing and unprofessional, I don’t even want to get into all the details.They also asked us about how the building and the hall looked like when we arrived the first time and dropped our bags. My mother’s blood pressure was so high, she had to take medication. We were checked 2 times and nobody paid any attention if we were going to the right ship. Also when they scanned my purse second time after we came back they asked me if i had a knife there. I said, I didn’t, and they let me go. wow! that is a security! Read more