Deliver the benefits promised for Crown & Anchor Society status. As a Diamond Plus member I resent the abscence of a Concierge Lounge on the Oasis of the Seas from 14 Oct 2014 thru 27 Oct 2014 and a priority boarding line in Rotterdam. The 84 seats provided in the Diamond Lounge on Oasis OTS could hardly service the more than 2,000 Diamond and above passengers. Improve boarding and disembarkation procedures and contorl. Royal Caribbean completely lost control of the boarding processes in both Rotterdam and Southampton. The disembarkation at Fort Lauderdale was also complete chaos with no control of disembarking by luggage tag numbers. Provide a working online scheduling of dining and entertainment by the passenger as stated on the RCCL website and onboard the Oasis of the Seas. The scheduling from the TV in cabins on Oasis OTS did not function and the Reservations schedule constantly provided incorrect times for the event shown. Reservations were also changed and deleted on the schedules on the TV in the cabins. Guest Services advised passengers to ignore the schedules on the cabin TVs and only go by the printed schedules they could provide.
A positive note: services by the majority of room stewards and waiters (dining and bar) was outstanding.
No ship's officers visibility on all of the thirteen days. Three days to resolve the remote control not controlling the TV in the cabin (9210). Three days and two phone calls per day to Guest Services for the staff to deliver the bottle of wine to be received as a Diamond Plus member of the Crown & Anchor Society (CAS). Failure of Royal Caribbean to provide a Concierge Lounge or any lounge where a CAS Diamond Plus member could relax and enjoy some quiet time outside of our assigned cabin. Even the Diamond Lounge was closed to our access outside of the 5 to 8:30 PM time frame. Closing the doors (including water-tight) to the lounges until exactly 5 PM and causing CAS Members waiting to block the halls waiting to get in to claim the few seats provided for the 5 to 8:30 evening event. Forcing passengers to wait hours to reboard the vessel in Southampton when the UK immigration required ALL (even those boarded in Rotterdam) to be cleared to present passports. Even boarding new passengers in Southampton before letting the re-cleared passengers boarded in Rotterdam to reboard.