Oasis of the Seas Cruise Review by cojayhawk
- Sail Date: October 2014
- Destination: Transatlantic
A positive note: services by the majority of room stewards and waiters (dining and bar) was outstanding.
No ship's officers visibility on all of the thirteen days. Three days to resolve the remote control not controlling the TV in the cabin (9210). Three days and two phone calls per day to Guest Services for the staff to deliver the bottle of wine to be received as a Diamond Plus member of the Crown & Anchor Society (CAS). Failure of Royal Caribbean to provide a Concierge Lounge or any lounge where a CAS Diamond Plus member could relax and enjoy some quiet time outside of our assigned cabin. Even the Diamond Lounge was closed to our access outside of the 5 to 8:30 PM time frame. Closing the doors (including water-tight) to the lounges until exactly 5 PM and causing CAS Members waiting to block the halls waiting to get in to claim the few seats provided for the 5 to 8:30 evening event. Forcing passengers to wait hours to reboard the vessel in Southampton when the UK immigration required ALL (even those boarded in Rotterdam) to be cleared to present passports. Even boarding new passengers in Southampton before letting the re-cleared passengers boarded in Rotterdam to reboard.
The only bright side was the working class staff, especially: Olman, room steward for 9210. Adeana, maintenance supervisor-getting the TV functioning. Consuelo at Guest Services solving the missing bottle of wine problem. Suraj, Head Waiter in the Grande Dining Room.
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