Our first disappointment was 3 hours prior to departure when we were informed that we would be going to the Bahamas instead of our original itinerary which was Bermuda. This was the only reason I booked NCL. The reason was hurricane Gonsalvez that had hit Bermuda (perhaps I could excuse them for this).

Having been on other cruise lines, I have to say the service was mediocre to sub-standard. Almost every day at breakfast we had to request for cutlery. At the lunch and dinner buffets on several occasion we had to ask the servers to replenish the empty food trays, Likewise, they also had to be reminded about the desert dessert trays. On their private island when I asked one of the servers to replenish the juice machine, I was told to go to the bar and purchase one.

Worst of all we were assigned a room below the Aqua dinning room where the noise of moving tables and chairs was very disturbing. To add to our frustration, on the right side of the room we could hear the plumbing and on the left, it was the constant noise of a TV. When I asked guest service to change our room we were told that the ship was fully booked. I knew it was a lie as there were several empty cabins on my floor as well as others. I have been on sold out cruise and know the difference. This cruise was about 60% sold. On the last day I went to guest service and told them to remove the gratuities from my final bill as I did not feel the service I received warranted it. I did however individually tip those who did provide me with exceptional service. Read more