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We booked a suite and the agent specifically asked the MSC booking agent to confirm our Aurora suite had a balcony. They (MSC) did so we booked and once on the ship realized it did not have one. When we approached the front desk onboard, we were told this has been a problem with prior bookings but the ship offer nothing except to downgrade us to an outside cabin with a balcony which we took because that was important to us. The downgraded cabin was nice and comfortable and I wish we had not taken the bait for the suite (it was priced very well) and stayed with just an outside cabin. One of the problems with the Aurora suite is that you have a large full length window and there is an outside deck in front of the cabin but the view is blocked by the the railing. Also the crew can walk anytime by the front of your suite so you have zero privacy and as well if you book the Aurora suite you must close your cabins curtains after dark or you will get a call from the bridge that you are interfering with the navigation. The main dining room food was simply gross and after eating there the first night we did not go back until the last night and instead we ate at the buffet which was pretty decent to good. We returned the last night for the gala dinner and it was so bad we left and went to the buffet in the middle of the meal to finish up. The staff in the dining room are too overworked and too many tables to service. We heard this complaint from many fellow passengers. The public rest rooms by the buffet restaurant on deck 14 consistently smelled like a port-a-potty. We were never sure why it was never resolved but the problem never went away. The ship itself is beautiful and tastefully done. Lots of break out areas and the coffee bar and pasty bar are especially nice to hang out and have a good dessert or coffee. Because the ship is so large and the passenger count is high at 3800 expect the public areas such as the pool to be crowded most of the time. Also the smoke stack tends to pour over the back half of the ship and often blows down to the lounge chair level and results in a smell that does not want to make one sit in the back. They are clearly trying to break into the US cruise market by aggressively discounting their cruises so if the deal is good and you like the destinations go for it. Great for budget travelers who want a cruise experience.

Aurora Suites do NOT have balconies - but MSC claims they all do

MSC Divina Cruise Review by marinjoe

1 person found this helpful
Trip Details
We booked a suite and the agent specifically asked the MSC booking agent to confirm our Aurora suite had a balcony. They (MSC) did so we booked and once on the ship realized it did not have one. When we approached the front desk onboard, we were told this has been a problem with prior bookings but the ship offer nothing except to downgrade us to an outside cabin with a balcony which we took because that was important to us.
The downgraded cabin was nice and comfortable and I wish we had not taken the bait for the suite (it was priced very well) and stayed with just an outside cabin. One of the problems with the Aurora suite is that you have a large full length window and there is an outside deck in front of the cabin but the view is blocked by the the railing. Also the crew can walk anytime by the front of your suite so you have zero privacy and as well if you book the Aurora suite you must close your cabins curtains after dark or you will get a call from the bridge that you are interfering with the navigation.
The main dining room food was simply gross and after eating there the first night we did not go back until the last night and instead we ate at the buffet which was pretty decent to good. We returned the last night for the gala dinner and it was so bad we left and went to the buffet in the middle of the meal to finish up. The staff in the dining room are too overworked and too many tables to service. We heard this complaint from many fellow passengers.
The public rest rooms by the buffet restaurant on deck 14 consistently smelled like a port-a-potty. We were never sure why it was never resolved but the problem never went away.
The ship itself is beautiful and tastefully done. Lots of break out areas and the coffee bar and pasty bar are especially nice to hang out and have a good dessert or coffee.
Because the ship is so large and the passenger count is high at 3800 expect the public areas such as the pool to be crowded most of the time. Also the smoke stack tends to pour over the back half of the ship and often blows down to the lounge chair level and results in a smell that does not want to make one sit in the back.
They are clearly trying to break into the US cruise market by aggressively discounting their cruises so if the deal is good and you like the destinations go for it. Great for budget travelers who want a cruise experience.
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Cabin Review

Cabin 11001
Not a real suite, just an oversized cabin facing the front of the ship on deck 11. The cabin has a floor to ceiling glass front with a view of the front of the ship. But no balcony as indicated in their brochure. At night you are required by the bridge to close your curtains so as not to interfere with their navigations. We actually got a call from them to close our curtains. So only after we went to bed and turned off the lights that I could open the curtains.
  MSC Divina Deck Plans