we have cruised with P&O and Princess in excess of 25 occasions and have often seen Holland America ships alongside. We have admired the appearance of efficiency and cleanliness and decided on that basis to give them a try. We took our 8year old granddaughter and 11 year old grandson with us as a special treat and initially were offered cabin 1036. This is under the nightclub and, as experienced cruisers, we know not to take such cabins because of noise. We were then offered cabin 1061 which was under the Culinary Arts Centre and Queens Lounge. We challenged Holland America UK office regarding any possible noise intrusion in this cabin from the Lounge above and were assured that the Culinary Arts Centre and Queens Lounge were not in use at night and there would be no noise. We booked on that understanding. Our first night proved that the Queens Lounge is used every evening by the BB King Blues Band and the noise intrusion in our cabin was horrendous. After two days of complaining (we were initially offered ear plugs like a previous cruise critic commentator who occupied cabin 1060 on an earlier trip) we were moved to a much better cabin thanks to Andreia Santos, the Passenger Services Supervisor. Cabin apart, we found the service in the Lido Buffet to be very poor; waiting staff had to be asked repeatedly to remove used crockery and even following complaints to Restaurant supervisors and front Desk staff there was no improvement; service of food was also poor and occasions we had to wait for 20 minutes to get food served even when then were only a few customers present; the biggest failing was the inability to have replenishments ready to replace the empty trays as food was served. It felt as if no one was really in control and the standards simply didnt match those on other ships. The quality, selection and standard of food, in particular desserts, felt well short of our expectations. Waiting service in the bars was, in our experience, poor and we had to seek out the waiters rather than the other way round - we frequently gave up! Perhaps we were just unlucky on this particular cruise but we also found a significant number of older passengers who were simply child intolerant and they had to be reminded that if they wanted absolute peace and quiet they should choose a ship with NO children. On one such occasion a man asked the children in the swimming pool to be quiet because he was reading his book! It should be notd that the swimming pool at the rear of the ship is adult only but it was evident that the better quality sun beds are surrounding the Lido Pool where children are very much allowed.  

Not up to standard

Noordam Cruise Review by jm0075

1 person found this helpful
Trip Details
we have cruised with P&O and Princess in excess of 25 occasions and have often seen Holland America ships alongside. We have admired the appearance of efficiency and cleanliness and decided on that basis to give them a try.
We took our 8year old granddaughter and 11 year old grandson with us as a special treat and initially were offered cabin 1036. This is under the nightclub and, as experienced cruisers, we know not to take such cabins because of noise. We were then offered cabin 1061 which was under the Culinary Arts Centre and Queens Lounge. We challenged Holland America UK office regarding any possible noise intrusion in this cabin from the Lounge above and were assured that the Culinary Arts Centre and Queens Lounge were not in use at night and there would be no noise. We booked on that understanding.
Our first night proved that the Queens Lounge is used every evening by the BB King Blues Band and the noise intrusion in our cabin was horrendous. After two days of complaining (we were initially offered ear plugs like a previous cruise critic commentator who occupied cabin 1060 on an earlier trip) we were moved to a much better cabin thanks to Andreia Santos, the Passenger Services Supervisor.
Cabin apart, we found the service in the Lido Buffet to be very poor; waiting staff had to be asked repeatedly to remove used crockery and even following complaints to Restaurant supervisors and front Desk staff there was no improvement; service of food was also poor and occasions we had to wait for 20 minutes to get food served even when then were only a few customers present; the biggest failing was the inability to have replenishments ready to replace the empty trays as food was served. It felt as if no one was really in control and the standards simply didnt match those on other ships.
The quality, selection and standard of food, in particular desserts, felt well short of our expectations.
Waiting service in the bars was, in our experience, poor and we had to seek out the waiters rather than the other way round - we frequently gave up!
Perhaps we were just unlucky on this particular cruise but we also found a significant number of older passengers who were simply child intolerant and they had to be reminded that if they wanted absolute peace and quiet they should choose a ship with NO children. On one such occasion a man asked the children in the swimming pool to be quiet because he was reading his book! It should be notd that the swimming pool at the rear of the ship is adult only but it was evident that the better quality sun beds are surrounding the Lido Pool where children are very much allowed.
 
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Cabin Review

Large Ocean-View Stateroom
Cabin F 1061
when we booked we noted that this cabin was under the culinary arts centre and queens lounge and contacted Holland America UK office to see if there was any issue with noise regarding the location of this cabin. We were assured that there was NOTHING on in the Culinary Arts Centre/Queens Lounge andwas advised that it was only used during the day for cookery demonstrations. The Queens Lounge is in fact used by the BB Kings Blues Band every night until 11.30pm and the noise from this is intolerable - BE WARNED
Upper Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins