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Volendam Review

4.0 / 5.0
Editor Rating
594 reviews
10 Awards

Upset Cruiser

Review for Volendam to the South Pacific
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i love cats
First Time Cruiser • Age 80s

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Additional details

Sail Date: Sep 2014
Cabin: Large Ocean-View Stateroom

First off I'm a 4star mariner very loyal to HAL until now .this ship had to be the coldest ship Ive ever sailedonand .so extremely cold in the crows nest on deck 9 u needed mukluks and a parka.no control over the temperature in the wajang theatre either..freezing cold..

My hsband and I were in an outside cabin and there was no "cooler"and when I asked for one I was told they would rent one for $2.00aday.after all the cruises and money spent on their cruises and the boutiques,andthe tips that was really nickel and dime as far as im concerned and when I e-mailed my travel agent about this matter,her company said they would arrange for a credit and pay for the cooler,but the front desk claimed they were never told about a credit and then saidthere were no more coolers available but several passengers saw crew wheeling coolers ondollies in the hallways..

Also several members at the front desk couldn't get their stories straight on other matters.the food wasn't up to snuff in the Lido and the main diningroom and because a shortage of staff one didn't always receive fast service in the dining roomand because the ship had "Norwalk virus" on the Alaskan part of the cruise no one could even use the salt&pepper until 3 days out of LA..very inconvenient to say the least.

Cabin Review

Large Ocean-View Stateroom

our cabin was fine but some passengers were bitterly complaining about theirs..too hot or too cold

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