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We have done 12 cruises; this was our 4th w/Vantage. We had previously taken the Amsterdam to Vienna river cruse so we booked the Black Sea to Budapest. We spent the first night in Bucharest then transferred to the ship, Some where between the hotel lobby where we saw our undamaged suitcase and getting to our cabin on the ship, the entire wheel assembly had been broken off and there was a hole in the side of the luggage approx. 5" x 4". I reported it to the Cruise Director who was totally unconcerned asking me if I saw it happen. No, but it was damaged when it was in YOUR control. She said she was going to ask her management and get back to me; never did. The brochure said that we would be offered soda and wine with the evening meal. The first night several in our group ordered soda and were told that it would cost 6.50 euros. We told them what the tour booklet said and they denied it. I went to he tour desk and showed the counciere the booklet and she looked like a "deer in the headlight" saying she'd look into it. Went back the next day and saw that she'd taken the booklet off the counter. Food was OK but awfully small portions and seemingly the same items shuffled with different names. The waiters were rather snippy. They did not want us to choose items; they wanted us to take the set menu. Often I wanted the salad from the Lighter Fare rather than the soup or appetizer from the regular menu. They also almost wanted to remove your plate while you still had the fork up to your mouth. A gratuity of 55 euros for the Cruise Director and the Concierge of 55 euros was automatically added to bill however none was added for the hardworking crew. We asked that the amount be amended to a much smaller amount for them. Management gets paid and does not depend on tips according to one crew member. We found that the excursions from the ship were not as enjoyable because they no longer employed group leaders that stayed with the group for the duration of the trip and those groups were larger - 43 in our color group - too large for the guide to point out things and have everyone see what they were indicating. On one outing, 5 of our members got lost because the leader was so far ahead and although they could hear his voice, they couldn't find us in the "maze" and left the building at the first door that said exit. One of them fell and sprained her ankle which left her unable to enjoy any of the subsequent tours. I am hoping this is was an anomaly and not a sign that Vantage is losing it's reputation of a top of the line trip providers. We will try them again for a future trip. .

Mixed Bag

River Splendor Cruise Review by Sunseeker1001

4 people found this helpful
Trip Details
We have done 12 cruises; this was our 4th w/Vantage. We had previously taken the Amsterdam to Vienna river cruse so we booked the Black Sea to Budapest. We spent the first night in Bucharest then transferred to the ship, Some where between the hotel lobby where we saw our undamaged suitcase and getting to our cabin on the ship, the entire wheel assembly had been broken off and there was a hole in the side of the luggage approx. 5" x 4". I reported it to the Cruise Director who was totally unconcerned asking me if I saw it happen. No, but it was damaged when it was in YOUR control. She said she was going to ask her management and get back to me; never did.
The brochure said that we would be offered soda and wine with the evening meal. The first night several in our group ordered soda and were told that it would cost 6.50 euros. We told them what the tour booklet said and they denied it. I went to he tour desk and showed the counciere the booklet and she looked like a "deer in the headlight" saying she'd look into it. Went back the next day and saw that she'd taken the booklet off the counter.
Food was OK but awfully small portions and seemingly the same items shuffled with different names. The waiters were rather snippy. They did not want us to choose items; they wanted us to take the set menu. Often I wanted the salad from the Lighter Fare rather than the soup or appetizer from the regular menu. They also almost wanted to remove your plate while you still had the fork up to your mouth.
A gratuity of 55 euros for the Cruise Director and the Concierge of 55 euros was automatically added to bill however none was added for the hardworking crew. We asked that the amount be amended to a much smaller amount for them. Management gets paid and does not depend on tips according to one crew member.
We found that the excursions from the ship were not as enjoyable because they no longer employed group leaders that stayed with the group for the duration of the trip and those groups were larger - 43 in our color group - too large for the guide to point out things and have everyone see what they were indicating. On one outing, 5 of our members got lost because the leader was so far ahead and although they could hear his voice, they couldn't find us in the "maze" and left the building at the first door that said exit. One of them fell and sprained her ankle which left her unable to enjoy any of the subsequent tours.
I am hoping this is was an anomaly and not a sign that Vantage is losing it's reputation of a top of the line trip providers.
We will try them again for a future trip.
.
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Cabin Review

Cabin 433
On the top cabin deck. Adequate size. Nice location at the end of the hall next to the Captains Club which was used for buffet lunches and early morning coffee and mid-day snacks and exit for the obseration deck and the stern deck. Very quiet. I'd choose a similar one again.