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Riviera Review

4.5 / 5.0
Editor Rating
707 reviews
49 Awards

#1 Price Gouger on the Seas

Review for Riviera to the Eastern Caribbean
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Jerry1944
10+ Cruises • Age 70s

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Sail Date: Aug 2014
Cabin: Concierge Level

To be fair, Oceania does some things very well. The ship was clean and well appointed. The crew was courteous and efficient. And the food was outstanding. But the thing that spoiled our cruise experience was their outrageous price gouging on shore excursions and airport transfers.

When you pay a premium price you expect to get a seamless travel experience without constantly being nickeled and dimed to death. Both our travel agent and we assumed their high rates included airport transfers to the port---especially since the air transportation was included in our package.. SADLY, THAT WAS NOT THE CASE. We arrived at the Venice airport and sought out the Oceania representative. She informed us we were not on her transfer list. I showed her our documents and she pointed out the fine print directing us to contact our travel agent or the cruise line to arrange for airport connections. Since they had a waiting coach, I asked how much they would charge my wife and myself to take us to the ship. We were informed it would be $300 total! We had been to Venice several times and knew it was not a long trip to the cruise port. So we went outside and hailed a taxi for 50 Euros----or about 22% of Oceania's demand! We were more prepared when we transited from the destination port to the Rome Airport. We had booked a Mercedes van online for a fraction of the price Oceania wanted for their bus.

Similarly, their shore excursions are not included and are outrageously priced. Some relatively simple city and countryside tours can cost several hundred dollars per person. We simply went ashore and found our own tours or boat rides for a fraction of what Oceania was charging. But unfortunately, when tendering the passengers to smaller ports, Oceania gives priority to their own tour groups---making passengers with private arrangements wait till later to board the tenders. Their shipboard exchange rates are also unfavorable and passengers will fare much better changing their dollars at local banks.

Cabin Review

Concierge Level

2 Helpful Votes
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